We've got a bunch of licenses for SM5 for both eDir and AD.

For the latest addition however, the generated license doesn't work. The AD domain name is carmelad.nl
Doesn't matter if we try to generate an eval license or use our real code. The generated license is seen as invalid.

And now the big tamale: We are told by our reseller that we need to pay for a support call. What?

Is there anyone here that can assist me? Without having to go through support? It seems to me as if this is a bug...