Hi ,

I have configured SSPR appliance with e-directory as directory services when i am tyring to reset the user password using forgot password getting the error message "The user name is not valid or is not eligible to use this feature"

Also when i am trying to end username in the forgot password i have to give complete CN like cn= apund ,OU=system,o=company then only able to get details either it should be directly with "apund" ?

Any documentation references will be helpful for resolving the above two errors.