GW2014R2 SP1 HP2 on Windows Server 2012R2

using DBCOPY for our backup to disk, we started getting this message after installing the latest service pack:
>>>>>
Getting ready to copy post office databases...
Start copying files in OFFILES...
No container records found in ngwguard.db
>>>>>

Using a batch file we copy our live system to another disk. The domain database copies fine, but the post offices do not.

Before a call to MicroFocus, I thought I'd check to see if anyone has experienced this message.