Since the description box is all in HTML, is there a way to mask some numbers if a customer types it in? For an example, we had a customer that typed in somebody's SSN in the description. I would like to know if there is any HTML code I can add to the Request Summary email template to mask the SSN if it gets typed into the description box. I know the forums may not be the best place for an answer but it's a good place to start.