We have a problem across the board in that when we try to upgrade our
NetIQ Agent versions to the latest patch we keep getting "error 1316
specified account already exists". I googled the error and the agent
will not uninstall because it says the MSI listed in uninstall
information is the wrong version. I checked and I have the correct MSI.
We can't uninstall the agent nor can we upgrade it. Has anybody ever
seen this before? Many thanks in advance for your help.


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