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Thread: zenworks server will not uninstall

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  1. #1
    Join Date
    Mar 2008
    Posts
    124

    zenworks server will not uninstall

    Zenworks 11.1
    windows 2008 r2 server
    need to uninstall this primary server
    Authentication error....
    DEBUG 2017-05-26 15:25:07,881 - Uninstall setting not applicable for server
    DEBUG 2017-05-26 15:25:08,193 - Authentication failed
    ZENworksUninstall.UninstallException: The uninstall encountered an unexpected error. The uninstall preparation returned 1
    at ZENworksUninstall.WindowsUninstaller.invokeZac(Str ing arg)
    at ZENworksUninstall.Form1.contactDataModel_DoWork(Ob ject sender, DoWorkEventArgs e)
    DEBUG 2017-05-26 15:25:12,280 - Uninstall setting not applicable for server


    also If i run zac from a command prompt I get

    UnableToCommunicateUnknwonError
    Exception: Object reference not set to an instance of an object.
    System.NullReferenceException: Object reference not set to an instance of an ob
    ect.

    Server stack trace:
    at System.Web.HttpContext.Unroot()
    at System.Runtime.Remoting.Channels.CoreChannel.Setup UrlBashingForIisSslIfNe
    essaryWorker()
    at System.Runtime.Remoting.Channels.CoreChannel.Setup UrlBashingForIisSslIfNe
    essary()
    at System.Runtime.Remoting.Channels.BinaryServerForma tterSink.SerializeRespo
    se(IServerResponseChannelSinkStack sinkStack, IMessage msg, ITransportHeaders&
    eaders, Stream& stream)
    at System.Runtime.Remoting.Channels.BinaryServerForma tterSink.ProcessMessage
    IServerChannelSinkStack sinkStack, IMessage requestMsg, ITransportHeaders reque
    tHeaders, Stream requestStream, IMessage& responseMsg, ITransportHeaders& respo
    seHeaders, Stream& responseStream)

    Exception rethrown at [0]:
    at System.Runtime.Remoting.Proxies.RealProxy.HandleRe turnMessage(IMessage re
    Msg, IMessage retMsg)
    at System.Runtime.Remoting.Proxies.RealProxy.PrivateI nvoke(MessageData& msgD
    ta, Int32 type)
    at Novell.Zenworks.Zmd.CommandLineManager.ShouldUserD aemonBeLoaded(String[]
    rgs)
    at CommandLineExe.Program.ProcessArgs(String[] args)



    also zenagentnotify will not run zenagent log shows

    Unhandled exception
    Type: System.NullReferenceException
    Message: Object reference not set to an instance of an object.
    Help Link:
    Stack Trace:

    Server stack trace:
    at System.Web.HttpContext.Unroot()
    at System.Runtime.Remoting.Channels.CoreChannel.Setup UrlBashingForIisSslIfNecessaryWorker()
    at System.Runtime.Remoting.Channels.CoreChannel.Setup UrlBashingForIisSslIfNecessary()
    at System.Runtime.Remoting.Channels.BinaryServerForma tterSink.SerializeResponse(IServerResponseChannelS inkStack sinkStack, IMessage msg, ITransportHeaders& headers, Stream& stream)
    at System.Runtime.Remoting.Channels.BinaryServerForma tterSink.ProcessMessage(IServerChannelSinkStack sinkStack, IMessage requestMsg, ITransportHeaders requestHeaders, Stream requestStream, IMessage& responseMsg, ITransportHeaders& responseHeaders, Stream& responseStream)

    Exception rethrown at [0]:
    at System.Runtime.Remoting.Proxies.RealProxy.HandleRe turnMessage(IMessage reqMsg, IMessage retMsg)
    at System.Runtime.Remoting.Proxies.RealProxy.PrivateI nvoke(MessageData& msgData, Int32 type)
    at Novell.Zenworks.NotifyIcon.Remoting.IZenIconModule Server.get_MenuGroups()
    at Novell.Zenworks.NotifyIcon.UI.SysTrayIcon.BuildMen uItems(Boolean isMenuOpening)
    at Novell.Zenworks.NotifyIcon.UI.SysTrayIcon.OnContex tMenuOpening(Object sender, CancelEventArgs e)
    at System.Windows.Forms.ToolStripDropDown.OnOpening(C ancelEventArgs e)
    at System.Windows.Forms.ToolStripDropDown.SetVisibleC ore(Boolean visible)
    at System.Windows.Forms.ToolStripDropDown.Show(Int32 x, Int32 y)
    at System.Windows.Forms.ContextMenuStrip.ShowInTaskba r(Int32 x, Int32 y)
    at System.Windows.Forms.NotifyIcon.ShowContextMenu()
    at System.Windows.Forms.NotifyIcon.WndProc(Message& msg)
    at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

  2. #2
    Join Date
    May 2016
    Posts
    1,717

    Re: zenworks server will not uninstall

    dmilam,

    It appears that in the past few days you have not received a response to your
    posting. That concerns us, and has triggered this automated reply.

    These forums are peer-to-peer, best effort, volunteer run and that if your issue
    is urgent or not getting a response, you might try one of the following options:

    - Visit https://www.microfocus.com/support-and-services and search the knowledgebase and/or check
    all the other self support options and support programs available.
    - Open a service request: https://www.microfocus.com/support
    - You could also try posting your message again. Make sure it is posted in the
    correct newsgroup. (http://forums.microfocus.com)
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    https://www.partnernetprogram.com/pa...nder/find.html

    Be sure to read the forum FAQ about what to expect in the way of responses:
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  3. #3
    Join Date
    Feb 2008
    Location
    Raleigh, NC
    Posts
    6,663

    Re: zenworks server will not uninstall

    The Docs should cover how to remove a "Crashed" server from the zone.
    I would just treat the server as such.

    Then perhaps an OS reinstall before re purposing the server or reinstalling a current version of ZCM.

    Quote Originally Posted by Automatic Reply View Post
    dmilam,

    It appears that in the past few days you have not received a response to your
    posting. That concerns us, and has triggered this automated reply.

    These forums are peer-to-peer, best effort, volunteer run and that if your issue
    is urgent or not getting a response, you might try one of the following options:

    - Visit https://www.microfocus.com/support-and-services and search the knowledgebase and/or check
    all the other self support options and support programs available.
    - Open a service request: https://www.microfocus.com/support
    - You could also try posting your message again. Make sure it is posted in the
    correct newsgroup. (http://forums.microfocus.com)
    - You might consider hiring a local partner to assist you.
    https://www.partnernetprogram.com/pa...nder/find.html

    Be sure to read the forum FAQ about what to expect in the way of responses:
    http://forums.microfocus.com/faq.php

    Sometimes this automatic posting will alert someone that can respond.

    If this is a reply to a duplicate posting or otherwise posted in error, please
    ignore and accept our apologies and rest assured we will issue a stern reprimand
    to our posting bot.

    Good luck!

    Your Micro Focus Forums Team
    http://forums.microfocus.com
    --
    Any Opinions, Thoughts, Solutions, or Blog Entries are my own and may or may not be shared by Micro Focus or any Sane Person
    Please Use at your Own Risk.

    Blog - https://forums.novell.com/blog.php/5830-CRAIGDWILSON

    https://ideas.microfocus.com/mfi/novell-zcm

    Want to Turbo charge your apps and put an end to compatability issues?
    https://www.microfocus.com/products/...top-containers

  4. #4
    Join Date
    Mar 2008
    Posts
    124

    Re: zenworks server will not uninstall

    Thank you Craig
    This server is used for other things so we did not want to reinstall the OS just remove zenworks from it.
    any further options?

  5. #5
    Join Date
    Feb 2008
    Location
    Raleigh, NC
    Posts
    6,663

    Re: zenworks server will not uninstall

    Set the ZCM Services to Disabled.
    --
    Any Opinions, Thoughts, Solutions, or Blog Entries are my own and may or may not be shared by Micro Focus or any Sane Person
    Please Use at your Own Risk.

    Blog - https://forums.novell.com/blog.php/5830-CRAIGDWILSON

    https://ideas.microfocus.com/mfi/novell-zcm

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    https://www.microfocus.com/products/...top-containers

  6. #6
    Join Date
    Mar 2008
    Posts
    124

    Re: zenworks server will not uninstall

    I think the problem is the agent will not run...Is there a way to reinstall the agent for a primary server?

  7. #7
    Join Date
    Feb 2008
    Location
    Raleigh, NC
    Posts
    6,663

    Re: zenworks server will not uninstall

    No, there is not.

    Don't try this at home kids...this is just a server that is dead he wants gone....
    You could try "zac retr" if that command exists on 11.1.
    you could try zac rereg and use the server's guid.
    --
    Any Opinions, Thoughts, Solutions, or Blog Entries are my own and may or may not be shared by Micro Focus or any Sane Person
    Please Use at your Own Risk.

    Blog - https://forums.novell.com/blog.php/5830-CRAIGDWILSON

    https://ideas.microfocus.com/mfi/novell-zcm

    Want to Turbo charge your apps and put an end to compatability issues?
    https://www.microfocus.com/products/...top-containers

  8. #8
    Join Date
    Mar 2008
    Posts
    124

    Re: zenworks server will not uninstall

    Win I try to run ZAC I get
    UnableToCommunicateUnknwonError
    Exception: Object reference not set to an instance of an object.
    System.NullReferenceException: Object reference not set to an instance of an ob
    ect.

    Server stack trace:
    at System.Web.HttpContext.Unroot()
    at System.Runtime.Remoting.Channels.CoreChannel.Setup UrlBashingForIisSslIfNe
    essaryWorker()
    at System.Runtime.Remoting.Channels.CoreChannel.Setup UrlBashingForIisSslIfNe
    essary()
    at System.Runtime.Remoting.Channels.BinaryServerForma tterSink.SerializeRespo
    se(IServerResponseChannelSinkStack sinkStack, IMessage msg, ITransportHeaders&
    eaders, Stream& stream)
    at System.Runtime.Remoting.Channels.BinaryServerForma tterSink.ProcessMessage
    IServerChannelSinkStack sinkStack, IMessage requestMsg, ITransportHeaders reque
    tHeaders, Stream requestStream, IMessage& responseMsg, ITransportHeaders& respo
    seHeaders, Stream& responseStream)

    Exception rethrown at [0]:
    at System.Runtime.Remoting.Proxies.RealProxy.HandleRe turnMessage(IMessage re
    Msg, IMessage retMsg)
    at System.Runtime.Remoting.Proxies.RealProxy.PrivateI nvoke(MessageData& msgD
    ta, Int32 type)
    at Novell.Zenworks.Zmd.CommandLineManager.ShouldUserD aemonBeLoaded(String[]
    rgs)
    at CommandLineExe.Program.ProcessArgs(String[] args)

  9. #9
    Join Date
    Feb 2008
    Location
    Raleigh, NC
    Posts
    6,663

    Re: zenworks server will not uninstall

    restarting agent services may help....
    logging out/in may help...........
    --
    Any Opinions, Thoughts, Solutions, or Blog Entries are my own and may or may not be shared by Micro Focus or any Sane Person
    Please Use at your Own Risk.

    Blog - https://forums.novell.com/blog.php/5830-CRAIGDWILSON

    https://ideas.microfocus.com/mfi/novell-zcm

    Want to Turbo charge your apps and put an end to compatability issues?
    https://www.microfocus.com/products/...top-containers

  10. #10
    Join Date
    Mar 2008
    Posts
    124

    Re: zenworks server will not uninstall

    I restarted all the zenworks services and tried again then restarted the server and tried again no luck

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