Recently Migrated from a ZCM 11.3.0a server to a ZCM 11.4.0 appliance. All seemed to go well. Now trying to apply Updates within ZCM, starting with "Post 11SP4 Update Prereq". I downloaded the update and deployed it to my primary server, but the status is stuck at 'update assigned.' The other thing I'm noticing is that the status of the zenworks agent on that server is 'Unable to connect to the agent service through the IP Address or DNS.' and I'm assuming that's why the update won't apply.

Can anyone offer troubleshooting steps on this? Again, this is the appliance version of ZCM.

Thanks

Dan