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Thread: ZENWorks 17.1 causing explorer to crash on Windows 10 1703

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    Join Date
    Oct 2011
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    Unhappy ZENWorks 17.1 causing explorer to crash on Windows 10 1703

    Hi all,

    Banging my head against the wall with this one. I'm seeing an explorer.exe crash with ZENWorks 17.1 on our Windows 10 1703 machines.

    According to event viewer the crash is being caused by shell32.dll as per the following two events

    Code:
    Application: explorer.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Code:
    Faulting application name: explorer.exe, version: 10.0.15063.447, time stamp: 0x951324bb
    Faulting module name: SHELL32.dll, version: 10.0.15063.502, time stamp: 0x944613c6
    Exception code: 0xc0000005
    Fault offset: 0x0000000000074a0a
    Faulting process id: 0x2054
    Faulting application start time: 0x01d30f43e1426084
    Faulting application path: C:\windows\explorer.exe
    Faulting module path: C:\windows\System32\SHELL32.dll
    However this crash only seems to be occurring both on a user login when the ZAPP launcher appears in the system tray, as well as during an agent refresh. I can also trigger it at will by logging out of the ZENWorks agent (right click -> sign out) while logged into Windows as well as logging in to the ZENWorks agent (right click -> sign in).

    Essentially on logging out and logging in explorer closes itself, then starts again. Sometimes I get double the icons in the system tray, but thats not consistent. In the worst case explorer doesn't restart itself at all.

    To reiterate, if I remove the ZENWorks agent, the crashes do not occur.

    The following seems to be pretty common on every refresh ...

    [DEBUG] [08/08/2017 08:38:16.010] [3316] [ZenworksWindowsService] [119] [] [AppCallbackManager] [] [Exception in refreshevent. Retry count - 1 Exception message - Failed to connect to an IPC Port: The system cannot find the file specified.
    ] [] [] [] [ZENworks Agent]
    [DEBUG] [08/08/2017 08:38:17.011] [3316] [ZenworksWindowsService] [119] [] [AppCallbackManager] [] [Exception in refreshevent. Retry count - 2 Exception message - Failed to connect to an IPC Port: The system cannot find the file specified.
    ] [] [] [] [ZENworks Agent]
    [DEBUG] [08/08/2017 08:38:18.512] [3316] [ZenworksWindowsService] [119] [] [AppCallbackManager] [] [Exception in refreshevent. Retry count - 3 Exception message - Failed to connect to an IPC Port: The system cannot find the file specified.
    ] [] [] [] [ZENworks Agent]

    Here is the crashing in action ...

    https://www.youtube.com/watch?v=3QUSsZ3NSFE

    The following link is a full debug log of the time during the above logout and login. Looks like the ZEN client bugged out with the timestamps in the log file, so I'm including the whole thing.

    https://pastebin.com/raw/1injFsC1

    Anyone able to provide some insights? An SR is not possible due to us being on an education pricing subscription which doesn't include SRs.
    Last edited by xvastx; 08-Aug-2017 at 12:48 AM.

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