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Thread: IDM 4.6.1 - SSPR 4.1.0.5 - 5084 ERROR

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  1. #1
    Join Date
    Jul 2012
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    IDM 4.6.1 - SSPR 4.1.0.5 - 5084 ERROR

    Hello,

    I have just upgraded an IDM solution from 4.5.4 to 4.6.1. User application is running without problems. The customer did not have SSPR beforehand. I am now installing this.

    Setup:

    IDV: SLES 12 SP1 - IDM 4.6.1
    UA: SLES 12 SP1 - Identity Applications 4.6.1

    UA also has OSP.

    I have following this guide: https://www.netiq.com/documentation/.../b1au8bbn.html

    Done all the prerequisites.

    Then installed SSPR 4.1.0.0 - then patched to 4.1.0.5

    Went to configupdate: /opt/netiq/idm/apps/UserApplication/configupdate.sh

    Under SSO Clients - Self Service Password Reset, added OSP Oauth redirect url: https://customer.com:8443/sspr/public/oauth

    And under Authentication - Password Management i changed it to Self Service Password Reset (SSPR) and User interface: "Can't sign in?"

    Then i removed all the directories under tomcat/webapps and tomcat/work/Catalina/localhost

    Then started tomcat:

    Code:
    INFO: Deploying web application archive [/opt/netiq/idm/apps/tomcat/webapps/sspr.war]
    Aug 24, 2017 11:51:23 AM org.apache.tomcat.util.digester.SetPropertiesRule begin
    WARNING: [SetPropertiesRule]{Context/Manager} Setting property 'sessionIdLength' to '64' did
    not find a matching property.
    2017-08-24T09:51:30Z, DEBUG, stored.ConfigurationReader, loading configuration file: /opt/net
    iq/idm/apps/sspr/sspr_data/SSPRConfiguration.xml
    2017-08-24T09:51:32Z, DEBUG, stored.StoredConfigurationImpl, successfully loaded configuratio
    n (553ms)
    2017-08-24T09:51:33Z, TRACE, stored.StoredConfigurationImpl, StoredConfiguration validator co
    mpleted in 806ms
    2017-08-24T09:51:33Z, DEBUG, stored.ConfigurationReader, configuration reading/parsing comple
    te in 3.3 seconds
    2017-08-24T09:51:33Z, DEBUG, stored.ConfigurationReader, configuration mode: CONFIGURATION
    2017-08-24T09:51:33Z, DEBUG, http.ContextManager, configuration file was loaded from /opt/net
    iq/idm/apps/sspr/sspr_data/SSPRConfiguration.xml
    2017-08-24T09:51:33Z, TRACE, pwm.PwmEnvironment, examining applicationPath of /opt/netiq/idm/
    apps/sspr/sspr_data
    2017-08-24T09:51:33Z, TRACE, pwm.PwmEnvironment, checking /opt/netiq/idm/apps/sspr/sspr_data/
    applicationPath.properties status
    2017-08-24T11:51:33Z, INFO , pwm.PwmApplication, initializing, application mode=CONFIGURATION
    , applicationPath=/opt/netiq/idm/apps/sspr/sspr_data, configFile=/opt/netiq/idm/apps/sspr/ssp
    r_data/SSPRConfiguration.xml
    SLF4J: Class path contains multiple SLF4J bindings.
    SLF4J: Found binding in [jar:file:/opt/netiq/idm/apps/tomcat/lib/activemq-all-5.14.0.jar!/org/slf4j/impl/StaticLoggerBinder.class]
    SLF4J: Found binding in [jar:file:/opt/netiq/idm/apps/tomcat/webapps/sspr/WEB-INF/lib/slf4j-nop-1.7.21.jar!/org/slf4j/impl/StaticLoggerBinder.class]
    SLF4J: See http://www.slf4j.org/codes.html#multiple_bindings for an explanation.
    SLF4J: Actual binding is of type [org.slf4j.helpers.NOPLoggerFactory]
    2017-08-24T11:51:34Z, INFO , localdb.LocalDBFactory, LocalDB open in 570ms, db size: 28.41 MB at /opt/netiq/idm/apps/sspr/sspr_data/LocalDB, 19.54 GB free
    2017-08-24T11:51:34Z, INFO , logging.LocalDBLogger, open in 25ms, events=162, tailAge=19h:1m, maxEvents=1000000, maxAge=28d, localDBSize=28.41 MB
    2017-08-24T11:51:34Z, INFO , pwm.PwmApplication, configuration load completed
    2017-08-24T11:51:34Z, INFO , pwm.PwmApplication, using '182715FC40CAEAA2' for instance's ID (instanceID)
    2017-08-24T11:51:34Z, INFO , wordlist.SharedHistoryManager, open with 0 words (1ms), maxAgeMs=28d, oldestEntry=19h:1m
    2017-08-24T11:51:34Z, INFO , event.AuditService, starting using LocalDB data store
    2017-08-24T11:51:34Z, INFO , intruder.IntruderManager, starting using LocalDB data store
    2017-08-24T11:51:34Z, INFO , report.ReportService, {#,reporting} clearing cached report data
    2017-08-24T11:51:34Z, INFO , report.ReportService, {#,reporting} finished clearing report 21ms
    2017-08-24T11:51:34Z, INFO , pwm.PwmApplication, SSPR v4.1.0.5 b389 r39182 open for bidness! (60ms)
    2017-08-24T11:51:37Z, INFO , event.AuditService, audit event: {"instance":"182715FC40CAEAA2","type":"SYSTEM","eventCode":"STARTUP","guid":"605aadc9-4e00-4578-a10f-ec27d9208730","timestamp":"2017-08-24T09:51:37Z","narrative":"SSPR has started up","xdasTaxonomy":"XDAS_AE_INVOKE_SERVICE","xdasOutcome":"XDAS_OUT_SUCCESS"}
    SLF4J: Found binding in [jar:file:/opt/netiq/idm/apps/tomcat/webapps/sspr/WEB-INF/lib/slf4j-nop-1.7.21.jar!/org/slf4j/impl/StaticLoggerBinder.class]
    SLF4J: See http://www.slf4j.org/codes.html#multiple_bindings for an explanation.
    SLF4J: Actual binding is of type [org.slf4j.helpers.NOPLoggerFactory]
    2017-08-24T11:51:34Z, INFO , localdb.LocalDBFactory, LocalDB open in 570ms, db size: 28.41 MB at /opt/netiq/idm/apps/sspr/sspr_data/LocalDB, 19.54 GB free
    2017-08-24T11:51:34Z, INFO , logging.LocalDBLogger, open in 25ms, events=162, tailAge=19h:1m, maxEvents=1000000, maxAge=28d, localDBSize=28.41 MB
    2017-08-24T11:51:34Z, INFO , pwm.PwmApplication, configuration load completed
    2017-08-24T11:51:34Z, INFO , pwm.PwmApplication, using '182715FC40CAEAA2' for instance's ID (instanceID)
    2017-08-24T11:51:34Z, INFO , wordlist.SharedHistoryManager, open with 0 words (1ms), maxAgeMs=28d, oldestEntry=19h:1m
    2017-08-24T11:51:34Z, INFO , event.AuditService, starting using LocalDB data store
    2017-08-24T11:51:34Z, INFO , intruder.IntruderManager, starting using LocalDB data store
    2017-08-24T11:51:34Z, INFO , report.ReportService, {#,reporting} clearing cached report data
    2017-08-24T11:51:34Z, INFO , report.ReportService, {#,reporting} finished clearing report 21ms
    2017-08-24T11:51:34Z, INFO , pwm.PwmApplication, SSPR v4.1.0.5 b389 r39182 open for bidness! (60ms)
    2017-08-24T11:51:37Z, INFO , event.AuditService, audit event: {"instance":"182715FC40CAEAA2","type":"SYSTEM","eventCode":"STARTUP","guid":"605aadc9-4e00-4578-a10f-ec27d9208730","timestamp":"2017-08-24T09:51:37Z","narrative":"SSPR has started up","xdasTaxonomy":"XDAS_AE_INVOKE_SERVICE","xdasOutcome":"XDAS_OUT_SUCCESS"}
    This looks fine. But when i go to: https://customer.com:8443/idmdash there is the link, and i click on it and get: Log on and forgot password links, if i click on either i get:

    Code:
    SSPR 5084
    
    Denne funktionalitet er ikke tilgngelig, fr programkonfigurationen er begrnset. { 5084 ERROR_APPLICATION_NOT_RUNNING }
    Some of it is in danish, but you get the gist. I am unable to find anything about this error. I would think a configuration for SSPR would come up, so that i can configure it.

    The same thing happens if i am logged into UA and go to change password. From catalina.out i get the same error:

    Code:
    2017-08-24T12:07:07Z, ERROR, http.PwmResponse, {9} 5084 ERROR_APPLICATION_NOT_RUNNING [10.1.1.148]
    What might be wrong?

    Thanks in advance,

    Jacob.
    Last edited by jacmarpet; 24-Aug-2017 at 11:12 AM.

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