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Thread: Who's answering the phones after hours?

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  1. #1
    Join Date
    Feb 2008
    Location
    Philadelphia PA
    Posts
    205

    Who's answering the phones after hours?

    Noisy call center, using speakerphones , and don't know what products they are supporting?

    Took 10 minutes to open a crit ticket tonight. and none of the information provided was in the ticket.

    No response on the chat window , don't know if they even assigned it properly

  2. #2
    Join Date
    Feb 2008
    Location
    Philadelphia PA
    Posts
    205

    Re: Who's answering the phones after hours?

    Also Chat window doesn't seem to have someone at the other end anymore? who's minding the store after hours here ?

  3. #3
    Join Date
    Dec 2007
    Location
    Melbourne, Victoria, Australia
    Posts
    1,304

    Re: Who's answering the phones after hours?

    Visit my Website for links to Cool Solution articles.

  4. #4
    Join Date
    Feb 2009
    Posts
    37

    Re: Who's answering the phones after hours?

    Quote Originally Posted by ScorpionSting View Post
    Hi
    Sorry about the issue, can I get an SR number? I can see if I can help out.

  5. #5
    Join Date
    Feb 2008
    Location
    Philadelphia PA
    Posts
    205

    Re: Who's answering the phones after hours?

    got it handled. but thanks

  6. #6
    Join Date
    Feb 2008
    Location
    Philadelphia PA
    Posts
    205

    Re: Who's answering the phones after hours?

    well that explains that. I didn't think support based in Provo would have a call center in Houston.

  7. #7
    Join Date
    Aug 2007
    Location
    Utah, USA, Earth, Milky Way
    Posts
    443

    Re: Who's answering the phones after hours?

    We have a lot of things in Houston. NetIQ was based there before all the mergers and it's still a major office for us (that is if it hasn't totally washed away yet). I'm glad to know your issue was handled. (whew!) Sorry about the hassle.
    My computer always used to beat me at chess, but it is no match for me
    now I changed the competition to kick boxing

  8. #8
    Join Date
    Dec 2007
    Location
    Melbourne, Victoria, Australia
    Posts
    1,304

    Re: Who's answering the phones after hours?

    ...and Harvey apparently sunk Houston 2cm (or about an inch for you imperial folk) with all the water....with a rebound coming....

    https://www.stuff.co.nz/world/americ...rricane-harvey
    Visit my Website for links to Cool Solution articles.

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