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Thread: zenBackup.xml already exists

  1. #1

    zenBackup.xml already exists

    I was wondering if anyone had a quick answer to this error from my zenowrks 2017 update 1 server.

    Novell.ZENworks.InventoryManager RunFieldApplications problem: RunFAProblemUnexpectedException (The file 'C:\Program Files (x86)\Novell\ZENworks\work\inventory\zenBackup.xml ' already exists.)

    I have quite a few clients doing this after I upgraded from 11.3.1 to 2017 update 1.
    I can open a ticket easy enough but I figured I try here first.

    Thanks,
    Brook

  2. #2
    Join Date
    Sep 2008
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    Lebanon, NH, USA
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    197

    Re: zenBackup.xml already exists

    I'm going to share your curiosity. I had that show up on a couple devices for a while, then apparently self-resolve. Interested in what you find out.
    Bruce McDowell
    Technical Services Consultant, McDowell Consulting LLC
    bruce@consultbruce.com

  3. #3

    Re: zenBackup.xml already exists

    There seems to be an open bug#1057470 for this error.

    Thomas

  4. #4
    Join Date
    Mar 2015
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    7

    Re: zenBackup.xml already exists

    Same problem here, I have 11 station with this error after update to Zenworks 2017 Update1 from Zenworks 2017. Could it be connected with unreliable Inventory Software Applications reports?

  5. #5

    Re: zenBackup.xml already exists

    Quote Originally Posted by thsundel View Post
    There seems to be an open bug#1057470 for this error.

    Thomas
    Is there a public url to track the status of that bug number?

  6. #6
    Join Date
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    Re: zenBackup.xml already exists

    No, but I would expect it to be fixed in next major release.

    The core issue is the file in question is a temp file that should be cleared when inventory completes.
    In some cases, it is not so the error is generated.
    The Fix written in bug is to allow the file to be over-written if the prior cleanup did not take place for some reason.
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  7. #7
    strj500 is offline Micro Focus Employee - Ultra Contributor
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    Re: zenBackup.xml already exists

    As I had a customer with this issue and raised the bug myself, I can confirm that the fix provided from the bug resolved the issue it seemed. The fix looks to be included in the next update.

  8. #8

    Re: zenBackup.xml already exists

    Quote Originally Posted by strj500 View Post
    As I had a customer with this issue and raised the bug myself, I can confirm that the fix provided from the bug resolved the issue it seemed. The fix looks to be included in the next update.
    OK, sounds good. Thanks all for your replies.

  9. #9
    Join Date
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    Re: zenBackup.xml already exists

    Indeed - thanks! Can't remember -did you include the bug/SR number earlier in the thread? If I run into a customer with the issue I might want to inquire about an FTF.
    Bruce McDowell
    Technical Services Consultant, McDowell Consulting LLC
    bruce@consultbruce.com

  10. #10
    Join Date
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    Re: zenBackup.xml already exists

    bug#1057470 is the one .....it was mentioned by Thomas earlier........
    --
    Any Opinions, Thoughts, Solutions, or Blog Entries are my own and may or may not be shared by Micro Focus or any Sane Person
    Please Use at your Own Risk.

    Blog - https://forums.novell.com/blog.php/5830-CRAIGDWILSON

    https://ideas.microfocus.com/mfi/novell-zcm

    Want to Turbo charge your apps and put an end to compatability issues?
    https://www.microfocus.com/products/...top-containers

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