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  1. #1
    Join Date
    May 2009
    Location
    ES - Brazil
    Posts
    141

    Error accessing certifications page

    Hi all,

    AGS 6.3.3 with Tomcat, SQL Server and SLES 11.3.

    Suddenly, "Certifications" page became inaccessible, displaying "An unexpected error occurred: The server response could not be evaluated." error.

    Tried clean cache through clearCache console command, cleared tomcats temp/* and work/Catalina/localhost, unsuccessful.

    Catalina.out displays the following error:
    Code:
    2017-09-11 16:35:21,946 TRACE http-bio-8080-exec-7 sailpoint.rest.CertificationGroupListResource:100 - Entering <init>()
    2017-09-11 16:35:21,946 TRACE http-bio-8080-exec-7 sailpoint.rest.CertificationGroupListResource:106 - Exiting <init> = null
    2017-09-11 16:35:21,946 TRACE http-bio-8080-exec-7 sailpoint.rest.CertificationGroupListResource:118 - Entering list(form = {limit=[25], sort=[created], page=[1], start=[0], dir
    =[DESC], colKey=[certificationsTableColumns], filterEmpty=[]})
    2017-09-11 16:35:21,951 TRACE http-bio-8080-exec-7 sailpoint.rest.CertificationGroupListResource:118 - Entering processForm(form = {limit=[25], sort=[created], page=[1], start=[
    0], dir=[DESC], colKey=[certificationsTableColumns], filterEmpty=[]})
    2017-09-11 16:35:21,952 TRACE http-bio-8080-exec-7 sailpoint.rest.CertificationGroupListResource:124 - Exiting processForm = null
    2017-09-11 16:35:21,952 TRACE http-bio-8080-exec-7 sailpoint.rest.CertificationGroupListResource:118 - Entering getColumnKey()
    2017-09-11 16:35:21,952 TRACE http-bio-8080-exec-7 sailpoint.rest.CertificationGroupListResource:124 - Exiting getColumnKey = certificationsTableColumns
    2017-09-11 16:35:21,952 TRACE http-bio-8080-exec-7 sailpoint.rest.CertificationGroupListResource:118 - Entering getQueryOptions(columnsKey = certificationsTableColumns)
    2017-09-11 16:35:21,952 TRACE http-bio-8080-exec-7 sailpoint.rest.CertificationGroupListResource:124 - Exiting getQueryOptions = Filters: Filter [1] == status != sailpoint.objec
    t.CertificationGroup.Status.Archived
    Filter [2] == status != sailpoint.object.CertificationGroup.Status.Canceling
    , Scope extensions: none defined,scope results [true],unscoped globally accessible [null],Ordering ==[created descending],Group by == [],Query [null],ResultLimit [25],First Row
    [0],Distinct [false],Cache results [false],Flush before query [false]
    2017-09-11 16:35:21,959 TRACE http-bio-8080-exec-7 sailpoint.rest.CertificationGroupListResource:118 - Entering buildDTO(certGroup = sailpoint.object.CertificationGroup@463d45d0
    [id=8aa8b2a85e1a92cb015e4ee9969a3bb6,name=Application Owner Certification [9/4/17 7:01:24 PM BRT]])
    2017-09-11 16:35:21,967 TRACE http-bio-8080-exec-7 sailpoint.rest.CertificationGroupListResource:124 - Exiting buildDTO = sailpoint.rest.CertificationGroupListResource$Certifica
    tionGroupDTO@19889ef4
    2017-09-11 16:35:21,969 TRACE http-bio-8080-exec-7 sailpoint.rest.CertificationGroupListResource:118 - Entering buildDTO(certGroup = sailpoint.object.CertificationGroup@2351c7d9
    [id=8aa8b2a85afb6f4f015afcd6311a1fd6,name=Sistema Acordos Comerciais  - Novos Negcios - ACNN])
    2017-09-11 16:35:21,969 TRACE http-bio-8080-exec-7 sailpoint.rest.CertificationGroupListResource:130 - Throwing buildDTO - java.lang.NullPointerException
    2017-09-11 16:35:21,969 TRACE http-bio-8080-exec-7 sailpoint.rest.CertificationGroupListResource:130 - Throwing list - java.lang.NullPointerException
    2017-09-11 16:35:21,969 ERROR http-bio-8080-exec-7 sailpoint.web.SailPointContextRequestFilter:65 -
    java.lang.NullPointerException
            at sailpoint.rest.CertificationGroupListResource.buildDTO(CertificationGroupListResource.java:180)
            at sailpoint.rest.CertificationGroupListResource.list(CertificationGroupListResource.java:165)
            at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
            at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
            at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
            at java.lang.reflect.Method.invoke(Unknown Source)
            at com.sun.jersey.server.impl.model.method.dispatch.AbstractResourceMethodDispatchProvider$TypeOutInvoker._dispatch(AbstractResourceMethodDispatchProvider.java:149)
            at com.sun.jersey.server.impl.model.method.dispatch.ResourceJavaMethodDispatcher.dispatch(ResourceJavaMethodDispatcher.java:67)
            at com.sun.jersey.server.impl.uri.rules.HttpMethodRule.accept(HttpMethodRule.java:259)
            at com.sun.jersey.server.impl.uri.rules.ResourceClassRule.accept(ResourceClassRule.java:83)
            at com.sun.jersey.server.impl.uri.rules.RightHandPathRule.accept(RightHandPathRule.java:133)
            at com.sun.jersey.server.impl.uri.rules.RootResourceClassesRule.accept(RootResourceClassesRule.java:71)
            at com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest(WebApplicationImpl.java:990)
            at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:941)
            at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:932)
            at com.sun.jersey.spi.container.servlet.WebComponent.service(WebComponent.java:384)
            at com.sun.jersey.spi.container.servlet.ServletContainer.service(ServletContainer.java:451)
            at com.sun.jersey.spi.container.servlet.ServletContainer.service(ServletContainer.java:632)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
            at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
            at sailpoint.rest.RestCsrfValidationFilter.doFilter(RestCsrfValidationFilter.java:68)
            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
            at sailpoint.rest.AuthenticationFilter.doFilter(AuthenticationFilter.java:97)
            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
            at sailpoint.web.SailPointContextRequestFilter.doFilter(SailPointContextRequestFilter.java:52)
            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
            at sailpoint.web.ResponseHeaderFilter.doFilter(ResponseHeaderFilter.java:63)
            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
            at org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:75)
            at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:76)
            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
            at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
            at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
            at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501)
            at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)
            at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
            at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950)
            at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
            at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
            at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1070)
            at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611)
            at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:314)
            at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
            at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
            at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
            at java.lang.Thread.run(Unknown Source)
    2017-09-11 16:35:22,014 [http-bio-8080-exec-7] ERROR org.apache.catalina.core.ContainerBase.[Catalina].[localhost].[/ags].[JAX-RS REST Servlet]- Servlet.service() for servlet [J
    AX-RS REST Servlet] in context with path [/ags] threw exception [java.lang.NullPointerException] with root cause
    java.lang.NullPointerException
            at sailpoint.rest.CertificationGroupListResource.buildDTO(CertificationGroupListResource.java:180)
            at sailpoint.rest.CertificationGroupListResource.list(CertificationGroupListResource.java:165)
            at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
            at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
            at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
            at java.lang.reflect.Method.invoke(Unknown Source)
            at com.sun.jersey.server.impl.model.method.dispatch.AbstractResourceMethodDispatchProvider$TypeOutInvoker._dispatch(AbstractResourceMethodDispatchProvider.java:149)
            at com.sun.jersey.server.impl.model.method.dispatch.ResourceJavaMethodDispatcher.dispatch(ResourceJavaMethodDispatcher.java:67)
            at com.sun.jersey.server.impl.uri.rules.HttpMethodRule.accept(HttpMethodRule.java:259)
            at com.sun.jersey.server.impl.uri.rules.ResourceClassRule.accept(ResourceClassRule.java:83)
            at com.sun.jersey.server.impl.uri.rules.RightHandPathRule.accept(RightHandPathRule.java:133)
            at com.sun.jersey.server.impl.uri.rules.RootResourceClassesRule.accept(RootResourceClassesRule.java:71)
            at com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest(WebApplicationImpl.java:990)
            at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:941)
            at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:932)
            at com.sun.jersey.spi.container.servlet.WebComponent.service(WebComponent.java:384)
            at com.sun.jersey.spi.container.servlet.ServletContainer.service(ServletContainer.java:451)
            at com.sun.jersey.spi.container.servlet.ServletContainer.service(ServletContainer.java:632)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
            at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
            at sailpoint.rest.RestCsrfValidationFilter.doFilter(RestCsrfValidationFilter.java:68)
            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
            at sailpoint.rest.AuthenticationFilter.doFilter(AuthenticationFilter.java:97)
            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
            at sailpoint.web.SailPointContextRequestFilter.doFilter(SailPointContextRequestFilter.java:52)
            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
            at sailpoint.web.ResponseHeaderFilter.doFilter(ResponseHeaderFilter.java:63)
            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
            at org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:75)
            at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:76)
            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
            at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
            at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
            at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501)
            at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)
            at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
            at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950)
            at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
            at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
            at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1070)
            at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611)
            at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:314)
            at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
            at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
            at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
            at java.lang.Thread.run(Unknown Source)
    I executed tasks like Refresh Continuous Certifications with no error, also Perform Maintenance is working fine. Apparently, all screens are fine, also opened certifications, except monitor > certifications screen.

    Some idea?
    Last edited by agorian; 11-Sep-2017 at 08:51 PM. Reason: log trunked

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