Hi,
I was wondering if I could get some clarification on why multiple ERI files are being generated and sent to the server. Sometimes up to 4 ERI files per freshly encrypted machine.

I have reviewed all of the FDE policy settings. I have looked through the FDE/Logfile/zmd-messages log files and it is not standing out to me.


LogFile showing ERI file generation:

09:45:19, 19.10.2017 INFO LOG: No Eri password restrictions set.
09:45:20, 19.10.2017 INFO LOG: No Eri password restrictions set.
09:45:24, 19.10.2017 INFO LOG: No Eri password restrictions set.
09:45:24, 19.10.2017 INFO LOG: SNBERI: Going to create ERI!
09:45:24, 19.10.2017 INFO LOG: SNBERI: Going to create ERI Copy at C:\ProgramData\Novell\ZES\TempFiles\COMPUTERNAME_2 0171019_0945.ERI!
09:45:24, 19.10.2017 INFO LOG: write FDE Status To Registry
09:45:24, 19.10.2017 INFO LOG: Warning. C:\ProgramData\Novell\ZES\TempFiles\COMPUTERNAME_2 0171019_0945.ERI is saved on an encrypted drive.
09:45:24, 19.10.2017 INFO LOG: SNBERI: ERI file copied to C:\ProgramData\Novell\ZES\TempFiles\COMPUTERNAME_2 0171019_0945.ERI!
09:45:24, 19.10.2017 INFO LOG: N32ERD: Finished ERI creation
09:45:24, 19.10.2017 INFO LOG: No event object found, this was no service call!
09:45:30, 19.10.2017 INFO LOG: No Eri password restrictions set.
09:45:50, 19.10.2017 INFO LOG: No Eri password restrictions set.
09:45:50, 19.10.2017 INFO LOG: SNBERI: Going to create ERI!
09:45:50, 19.10.2017 INFO LOG: SNBERI: Going to create ERI Copy at C:\ProgramData\Novell\ZES\TempFiles\COMPUTERNAME_2 0171019_0945.ERI!
09:45:50, 19.10.2017 INFO LOG: write FDE Status To Registry
09:45:50, 19.10.2017 INFO LOG: Warning. C:\ProgramData\Novell\ZES\TempFiles\COMPUTERNAME_2 0171019_0945.ERI is saved on an encrypted drive.
09:45:50, 19.10.2017 INFO LOG: SNBERI: ERI file copied to C:\ProgramData\Novell\ZES\TempFiles\COMPUTERNAME_2 0171019_0945.ERI!
09:45:50, 19.10.2017 INFO LOG: N32ERD: Finished ERI creation
09:45:50, 19.10.2017 INFO LOG: No event object found, this was no service call!
10:21:18, 19.10.2017 INFO LOG: No Eri password restrictions set.
10:21:18, 19.10.2017 INFO LOG: SNBERI: Going to create ERI!
10:21:18, 19.10.2017 INFO LOG: SNBERI: Going to create ERI Copy at C:\ProgramData\Novell\ZES\TempFiles\COMPUTERNAME_2 0171019_1021.ERI!
10:21:18, 19.10.2017 INFO LOG: write FDE Status To Registry
10:21:18, 19.10.2017 INFO LOG: Warning. C:\ProgramData\Novell\ZES\TempFiles\COMPUTERNAME_2 0171019_1021.ERI is saved on an encrypted drive.
10:21:18, 19.10.2017 INFO LOG: SNBERI: ERI file copied to C:\ProgramData\Novell\ZES\TempFiles\COMPUTERNAME_2 0171019_1021.ERI!
10:21:18, 19.10.2017 INFO LOG: N32ERD: Finished ERI creation
10:21:18, 19.10.2017 INFO LOG: No event object found, this was no service call!
16:16:39, 23.10.2017 INFO LOG: No Eri password restrictions set.



Thanks,
Brandon