Have run 11.4.0 iso and server upgrade installation fails with the usual ERROR ....Upgrading packages failed. Check the D:\programme Files (x86)\Novell\ZENworks\logs\system-update\501104......12\system-update.log file for more details


I have looked at this file and others (novell-zenworks-configure.log; services-message.log) and I found an error referencing ciphers in the server.xml file (extract from "novell-zenworks-configure.log" shown below).
Previously had issues with Ciphers before where server.xml file being overwritten in the \tomcat folder but not for the one in the catalina folder.
Be grateful if someone verify the extract from the server.xml file in the \%zenworks_home%\share\ats\catalina\conf folder is actually correct.
When upgrading from 11.2 to 11.3, the cipher codes got trashed in \share\tomcat\conf\server.xml file all from the LogJam issue in 2016. It was supposed to be fixed in the 11.4 upgrade.

File: novell-zenworks-configure.log" shows

ERROR] [01/30/2018 19:05:35.222] [7968] [ZENworksConfigure] [1] [y999] [ConfigureUtility] [] [Error on line 74 of document file:/D:/Program%20Files%20(x86)/Novell/ZENworks/share/ats/catalinabase/conf/server.xml: Attribute "ciphers" was already specified for element "Connector".
org.jdom.input.JDOMParseException: Error on line 74 of document file:/D:/Program%20Files%20(x86)/Novell/ZENworks/share/ats/catalinabase/conf/server.xml: Attribute "ciphers" was already specified for element "Connector".
at org.jdom.input.SAXBuilder.build(SAXBuilder.java:46 5)
at org.jdom.input.SAXBuilder.build(SAXBuilder.java:81 0)
at org.jdom.input.SAXBuilder.build(SAXBuilder.java:78 9)
at com.novell.zenworks.configure.actions.UpdateTomcat ConfFilesConfigureAction.disableSSLv3(UpdateTomcat ConfFilesConfigureAction.java:469)
at com.novell.zenworks.configure.actions.UpdateTomcat ConfFilesConfigureAction.updateTomcatServerXML(Upd ateTomcatConfFilesConfigureAction.java:219)
at com.novell.zenworks.configure.actions.UpdateTomcat ConfFilesConfigureAction.configure(UpdateTomcatCon fFilesConfigureAction.java:56)
at com.novell.zenworks.configure.ZENworksConfigure.ex ecConfigAction(ZENworksConfigure.java:1804)
at com.novell.zenworks.configure.ZENworksConfigure.ex ecConfigAction(ZENworksConfigure.java:1936)
at com.novell.zenworks.configure.ZENworksConfigure.co nfigure(ZENworksConfigure.java:1637)
at com.novell.zenworks.configure.ZENworksConfigure.ma in(ZENworksConfigure.java:1552)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at com.novell.zenworks.configure.ConfigureLoader.main (ConfigureLoader.java:73)
Caused by: org.xml.sax.SAXParseException; systemId: file:/D:/Program%20Files%20(x86)/Novell/ZENworks/share/ats/catalinabase/conf/server.xml; lineNumber: 74; columnNumber: 1902; Attribute "ciphers" was already specified for element "Connector".
at org.apache.xerces.util.ErrorHandlerWrapper.createS AXParseException(Unknown Source)
at org.apache.xerces.util.ErrorHandlerWrapper.fatalEr ror(Unknown Source)
at org.apache.xerces.impl.XMLErrorReporter.reportErro r(Unknown Source)
at org.apache.xerces.impl.XMLErrorReporter.reportErro r(Unknown Source)
at org.apache.xerces.impl.XMLNSDocumentScannerImpl.sc anStartElement(Unknown Source)
at org.apache.xerces.impl.XMLDocumentFragmentScannerI mpl$FragmentContentDispatcher.dispatch(Unknown Source)
at org.apache.xerces.impl.XMLDocumentFragmentScannerI mpl.scanDocument(Unknown Source)
at org.apache.xerces.parsers.XML11Configuration.parse (Unknown Source)
at org.apache.xerces.parsers.XML11Configuration.parse (Unknown Source)
at org.apache.xerces.parsers.XMLParser.parse(Unknown Source)
at org.apache.xerces.parsers.AbstractSAXParser.parse( Unknown Source)
at org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser .parse(Unknown Source)
at org.jdom.input.SAXBuilder.build(SAXBuilder.java:45 3)
... 14 more
Caused by: org.xml.sax.SAXParseException; systemId: file:/D:/Program%20Files%20(x86)/Novell/ZENworks/share/ats/catalinabase/conf/server.xml; lineNumber: 74; columnNumber: 1902; Attribute "ciphers" was already specified for element "Connector".
at org.apache.xerces.util.ErrorHandlerWrapper.createS AXParseException(Unknown Source)
at org.apache.xerces.util.ErrorHandlerWrapper.fatalEr ror(Unknown Source)
at org.apache.xerces.impl.XMLErrorReporter.reportErro r(Unknown Source)
at org.apache.xerces.impl.XMLErrorReporter.reportErro r(Unknown Source)
at org.apache.xerces.impl.XMLNSDocumentScannerImpl.sc anStartElement(Unknown Source)
at org.apache.xerces.impl.XMLDocumentFragmentScannerI mpl$FragmentContentDispatcher.dispatch(Unknown Source)
at org.apache.xerces.impl.XMLDocumentFragmentScannerI mpl.scanDocument(Unknown Source)
at org.apache.xerces.parsers.XML11Configuration.parse (Unknown Source)
at org.apache.xerces.parsers.XML11Configuration.parse (Unknown Source)
at org.apache.xerces.parsers.XMLParser.parse(Unknown Source)
at org.apache.xerces.parsers.AbstractSAXParser.parse( Unknown Source)
at org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser .parse(Unknown Source)
at org.jdom.input.SAXBuilder.build(SAXBuilder.java:45 3)
at org.jdom.input.SAXBuilder.build(SAXBuilder.java:81 0)
at org.jdom.input.SAXBuilder.build(SAXBuilder.java:78 9)
at com.novell.zenworks.configure.actions.UpdateTomcat ConfFilesConfigureAction.disableSSLv3(UpdateTomcat ConfFilesConfigureAction.java:469)
at com.novell.zenworks.configure.actions.UpdateTomcat ConfFilesConfigureAction.updateTomcatServerXML(Upd ateTomcatConfFilesConfigureAction.java:219)
at com.novell.zenworks.configure.actions.UpdateTomcat ConfFilesConfigureAction.configure(UpdateTomcatCon fFilesConfigureAction.java:56)
at com.novell.zenworks.configure.ZENworksConfigure.ex ecConfigAction(ZENworksConfigure.java:1804)
at com.novell.zenworks.configure.ZENworksConfigure.ex ecConfigAction(ZENworksConfigure.java:1936)
at com.novell.zenworks.configure.ZENworksConfigure.co nfigure(ZENworksConfigure.java:1637)
at com.novell.zenworks.configure.ZENworksConfigure.ma in(ZENworksConfigure.java:1552)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at com.novell.zenworks.configure.ConfigureLoader.main (ConfigureLoader.java:73)
] [org.jdom.input.JDOMParseException: Error on line 74 of document file:/D:/Program%20Files%20(x86)/Novell/ZENworks/share/ats/catalinabase/conf/server.xml: Attribute "ciphers" was already specified for element "Connector".
at org.jdom.input.SAXBuilder.build(SAXBuilder.java:46 5)
at org.jdom.input.SAXBuilder.build(SAXBuilder.java:81 0)
at org.jdom.input.SAXBuilder.build(SAXBuilder.java:78 9)
at com.novell.zenworks.configure.actions.UpdateTomcat ConfFilesConfigureAction.disableSSLv3(UpdateTomcat ConfFilesConfigureAction.java:469)
at com.novell.zenworks.configure.actions.UpdateTomcat ConfFilesConfigureAction.updateTomcatServerXML(Upd ateTomcatConfFilesConfigureAction.java:219)
at com.novell.zenworks.configure.actions.UpdateTomcat ConfFilesConfigureAction.configure(UpdateTomcatCon fFilesConfigureAction.java:56)
at com.novell.zenworks.configure.ZENworksConfigure.ex ecConfigAction(ZENworksConfigure.java:1804)
at com.novell.zenworks.configure.ZENworksConfigure.ex ecConfigAction(ZENworksConfigure.java:1936)
at com.novell.zenworks.configure.ZENworksConfigure.co nfigure(ZENworksConfigure.java:1637)
at com.novell.zenworks.configure.ZENworksConfigure.ma in(ZENworksConfigure.java:1552)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at com.novell.zenworks.configure.ConfigureLoader.main (ConfigureLoader.java:73)
Caused by: org.xml.sax.SAXParseException; systemId: file:/D:/Program%20Files%20(x86)/Novell/ZENworks/share/ats/catalinabase/conf/server.xml; lineNumber: 74; columnNumber: 1902; Attribute "ciphers" was already specified for element "Connector".
at org.apache.xerces.util.ErrorHandlerWrapper.createS AXParseException(Unknown Source)
at org.apache.xerces.util.ErrorHandlerWrapper.fatalEr ror(Unknown Source)
at org.apache.xerces.impl.XMLErrorReporter.reportErro r(Unknown Source)
at org.apache.xerces.impl.XMLErrorReporter.reportErro r(Unknown Source)
at org.apache.xerces.impl.XMLNSDocumentScannerImpl.sc anStartElement(Unknown Source)
at org.apache.xerces.impl.XMLDocumentFragmentScannerI mpl$FragmentContentDispatcher.dispatch(Unknown Source)
at org.apache.xerces.impl.XMLDocumentFragmentScannerI mpl.scanDocument(Unknown Source)
at org.apache.xerces.parsers.XML11Configuration.parse (Unknown Source)
at org.apache.xerces.parsers.XML11Configuration.parse (Unknown Source)
at org.apache.xerces.parsers.XMLParser.parse(Unknown Source)
at org.apache.xerces.parsers.AbstractSAXParser.parse( Unknown Source)
at org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser .parse(Unknown Source)
at org.jdom.input.SAXBuilder.build(SAXBuilder.java:45 3)
... 14 more


File : Line 74 from server.xml (for catalinabase\conf folder) is

<!-- Define a SSL Coyote HTTP/1.1 Connector on port 2645 -->
<Connector ciphers="SSL_DHE_RSA_WITH_3DES_EDE_CBC_SHA,SSL_RSA _WITH_3DES_EDE_CBC_SHA,SSL_RSA_WITH_RC4_128_MD5,SS L_RSA_WITH_RC4_128_SHA,TLS_DHE_RSA_WITH_3DES_EDE_C BC_SHA,TLS_DHE_RSA_WITH_AES_128_CBC_SHA,TLS_RSA_WI TH_3DES_EDE_CBC_SHA,TLS_RSA_WITH_AES_128_CBC_SHA,T LS_RSA_WITH_RC4_128_MD5,TLS_RSA_WITH_RC4_128_SHA" keyAlias="tomcat" ciphers="SSL_RSA_WITH_3DES_EDE_CBC_SHA,SSL_RSA_WIT H_RC4_128_MD5,SSL_RSA_WITH_RC4_128_SHA,TLS_DHE_RSA _WITH_AES_256_CBC_SHA,TLS_DHE_RSA_WITH_AES_256_CBC _SHA256,TLS_DHE_DSS_WITH_AES_128_CBC_SHA,TLS_DHE_D SS_WITH_AES_128_CBC_SHA256,TLS_DHE_DSS_WITH_AES_25 6_CBC_SHA,TLS_DHE_DSS_WITH_AES_256_CBC_SHA256,TLS_ ECDHE_ECDSA_WITH_3DES_EDE_CBC_SHA,TLS_ECDHE_ECDSA_ WITH_AES_128_CBC_SHA,TLS_ECDHE_ECDSA_WITH_AES_128_ CBC_SHA256,TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA,TL S_ECDHE_ECDSA_WITH_AES_256_CBC_SHA384,TLS_ECDHE_RS A_WITH_3DES_EDE_CBC_SHA,TLS_ECDHE_RSA_WITH_AES_128 _CBC_SHA,TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256,TLS _ECDHE_RSA_WITH_AES_256_CBC_SHA,TLS_ECDHE_RSA_WITH _AES_256_CBC_SHA384,TLS_ECDH_ECDSA_WITH_3DES_EDE_C BC_SHA,TLS_ECDH_ECDSA_WITH_AES_128_CBC_SHA,TLS_ECD H_ECDSA_WITH_AES_128_CBC_SHA256,TLS_ECDH_ECDSA_WIT H_AES_256_CBC_SHA,TLS_ECDH_ECDSA_WITH_AES_256_CBC_ SHA384,TLS_ECDH_RSA_WITH_3DES_EDE_CBC_SHA,TLS_ECDH _RSA_WITH_AES_128_CBC_SHA,TLS_ECDH_RSA_WITH_AES_12 8_CBC_SHA256,TLS_ECDH_RSA_WITH_AES_256_CBC_SHA,TLS _ECDH_RSA_WITH_AES_256_CBC_SHA384,TLS_RSA_WITH_AES _128_CBC_SHA,TLS_RSA_WITH_AES_128_CBC_SHA256,TLS_R SA_WITH_AES_256_CBC_SHA,TLS_RSA_WITH_AES_256_CBC_S HA256" SSLEnabled="true" protocol="HTTP/1.1" acceptCount="100" algorithm="SunX509" clientAuth="false" debug="0" disableUploadTimeout="true" enableLookups="false" keystoreFile="D:\Program Files (x86)\Novell\ZENworks\conf\security\server.keystor e" keystorePass="6401f5e5cf38059ec6c3943d194b6c1a" maxSpareThreads="75" maxThreads="150" minSpareThreads="25" port="2645" scheme="https" secure="true" sslProtocol="TLS"/>

I have checked all the other logs and cannot really find any issue at this present time to be honest. I just need to rule out this error before trying again.

Thanks very much,