Hi,

When we tried to search users in idmdash-->NewRequest-->others--> Receipients. Frequently it displays no user found. When checked in log files we could see the below error. But this is happening frequently but not always. Please help.

2018-03-07 15:38:46,661 [ERROR] VirtualDataAccess [RBPM] Error getting Ldap connection. Error: com.sssw.fw.exception.EboUnrecoverableSystemExcept ion: Error: Failed to authenticate user cn=Z8XXX,ou=contractors,ou=users,o=DMZ to LDAP host ldap://127.0.0.1:389.
com.sssw.fw.exception.EboUnrecoverableSystemExcept ion: Error: Failed to authenticate user cn=Z8XXX,ou=contractors,ou=users,o=DMZ to LDAP host ldap://127.0.0.1:389.
at com.sssw.fw.directory.realm.impl.jndildap.EboLdapD irectoryConnection.getDirectoryContext(EboLdapDire ctoryConnection.java:246)
at com.sssw.fw.directory.realm.impl.jndildap.EboLdapD irectoryConnection.getDirectoryContext(EboLdapDire ctoryConnection.java:67)
at com.novell.srvprv.impl.security.SecurityContext.ge tUserLdapContext(SecurityContext.java:1155)
at com.novell.srvprv.impl.vdata.model.VirtualDataAcce ss.getLdapContext(VirtualDataAccess.java:4695)
at com.novell.srvprv.impl.vdata.model.VirtualDataAcce ss.getLdapContext(VirtualDataAccess.java:4674)
at com.novell.srvprv.impl.vdata.model.VirtualDataAcce ss.getEntity(VirtualDataAccess.java:270)
at com.novell.srvprv.impl.vdata.model.VirtualDataMode l.getEntity(VirtualDataModel.java:294)
at com.novell.idm.nrf.persist.UserDAO.findById(UserDA O.java:118)
at com.novell.idm.nrf.service.RoleManagerService.getU serRoleAssignments(RoleManagerService.java:1329)
at com.netiq.idm.rest.access.NotificationService.getN otificationItems(NotificationService.java:143)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.sun.jersey.server.impl.model.method.dispatch.A bstractResourceMethodDispatchProvider$ResponseOutI nvoker._dispatch(AbstractResourceMethodDispatchPro vider.java:168)
at com.sun.jersey.server.impl.model.method.dispatch.R esourceJavaMethodDispatcher.dispatch(ResourceJavaM ethodDispatcher.java:67)
at com.sun.jersey.server.impl.uri.rules.HttpMethodRul e.accept(HttpMethodRule.java:259)
at com.sun.jersey.server.impl.uri.rules.ResourceClass Rule.accept(ResourceClassRule.java:83)
at com.sun.jersey.server.impl.uri.rules.RightHandPath Rule.accept(RightHandPathRule.java:133)
at com.sun.jersey.server.impl.uri.rules.RootResourceC lassesRule.accept(RootResourceClassesRule.java:71)
at com.sun.jersey.server.impl.application.WebApplicat ionImpl._handleRequest(WebApplicationImpl.java:990 )
at com.sun.jersey.server.impl.application.WebApplicat ionImpl.handleRequest(WebApplicationImpl.java:941)
at com.sun.jersey.server.impl.application.WebApplicat ionImpl.handleRequest(WebApplicationImpl.java:932)
at com.sun.jersey.spi.container.servlet.WebComponent. service(WebComponent.java:384)
at com.sun.jersey.spi.container.servlet.ServletContai ner.service(ServletContainer.java:451)
at com.sun.jersey.spi.container.servlet.ServletContai ner.service(ServletContainer.java:632)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:742)
at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:231)
at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:166)
at com.novell.common.auth.JAASFilter.doFilter(JAASFil ter.java:145)
at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:166)
at com.novell.common.auth.saml.AuthTokenGeneratorFilt er.doFilter(AuthTokenGeneratorFilter.java:106)
at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:166)
at com.novell.common.auth.sso.SSOFilter.doFilter(SSOF ilter.java:125)
at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:166)
at com.novell.soa.common.i18n.BestLocaleServletFilter .doFilter(BestLocaleServletFilter.java:241)
at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:166)
at com.novell.common.ForceNoCacheFilter.doFilter(Forc eNoCacheFilter.java:62)
at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:166)
at org.apache.tomcat.websocket.server.WsFilter.doFilt er(WsFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:166)
at com.novell.common.CrossScriptingFilter.doFilter(Cr ossScriptingFilter.java:53)
at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:166)
at com.novell.common.HttpSecurityHeadersFilter.doFilt er(HttpSecurityHeadersFilter.java:132)
at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:166)
at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:199)
at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:96)
at org.apache.catalina.authenticator.AuthenticatorBas e.invoke(AuthenticatorBase.java:595)
at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:140)
at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:81)
at org.apache.catalina.valves.AbstractAccessLogValve. invoke(AbstractAccessLogValve.java:650)
at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:87)
at org.apache.catalina.ha.tcp.ReplicationValve.invoke (ReplicationValve.java:322)
at org.apache.catalina.ha.session.JvmRouteBinderValve .invoke(JvmRouteBinderValve.java:193)
at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:342)
at org.apache.coyote.http11.Http11Processor.service(H ttp11Processor.java:803)
at org.apache.coyote.AbstractProcessorLight.process(A bstractProcessorLight.java:66)
at org.apache.coyote.AbstractProtocol$ConnectionHandl er.process(AbstractProtocol.java:868)
at org.apache.tomcat.util.net.NioEndpoint$SocketProce ssor.doRun(NioEndpoint.java:1459)
at org.apache.tomcat.util.net.SocketProcessorBase.run (SocketProcessorBase.java:49)
at java.util.concurrent.ThreadPoolExecutor.runWorker( ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run (ThreadPoolExecutor.java:624)
at org.apache.tomcat.util.threads.TaskThread$Wrapping Runnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:748)
Caused by: com.sssw.fw.directory.api.EboInvalidCredentialsExc eption: javax.naming.AuthenticationException: SAML [Root exception is javax.security.sasl.SaslException: Authentication failed, -1642]
at com.sssw.fw.directory.realm.impl.jndildap.EboLdapD irectoryConnection.createBaseContext(EboLdapDirect oryConnection.java:299)
at com.sssw.fw.directory.realm.impl.jndildap.EboLdapD irectoryConnection.getDirectoryContext(EboLdapDire ctoryConnection.java:243)
... 71 more
Caused by: javax.naming.AuthenticationException: SAML [Root exception is javax.security.sasl.SaslException: Authentication failed, -1642]
at com.sun.jndi.ldap.sasl.LdapSasl.saslBind(LdapSasl. java:169)
at com.sun.jndi.ldap.LdapClient.authenticate(LdapClie nt.java:236)
at com.sun.jndi.ldap.LdapCtx.connect(LdapCtx.java:279 1)
at com.sun.jndi.ldap.LdapCtx.<init>(LdapCtx.java:319)
at com.sun.jndi.ldap.LdapCtxFactory.getUsingURL(LdapC txFactory.java:192)
at com.sun.jndi.ldap.LdapCtxFactory.getUsingURLs(Ldap CtxFactory.java:210)
at com.sun.jndi.ldap.LdapCtxFactory.getLdapCtxInstanc e(LdapCtxFactory.java:153)
at com.sun.jndi.ldap.LdapCtxFactory.getInitialContext (LdapCtxFactory.java:83)
at javax.naming.spi.NamingManager.getInitialContext(N amingManager.java:684)
at javax.naming.InitialContext.getDefaultInitCtx(Init ialContext.java:313)
at javax.naming.InitialContext.init(InitialContext.ja va:244)
at javax.naming.ldap.InitialLdapContext.<init>(Initia lLdapContext.java:154)
at com.sssw.fw.directory.realm.impl.jndildap.EboLdapD irectoryConnection.createBaseContext(EboLdapDirect oryConnection.java:297)
... 72 more
Caused by: javax.security.sasl.SaslException: Authentication failed, -1642
at com.novell.sasl.saml.client.SAMLClientX.parseRespo nse(SAMLClientX.java:110)
at com.novell.sasl.saml.client.SAMLClientX.evaluateCh allenge(SAMLClientX.java:148)
at com.sun.jndi.ldap.sasl.LdapSasl.saslBind(LdapSasl. java:133)
... 84 more

Regards
Siva ram T