Hi all,

I have recently configured a MDM server and when connecting a mobile device to the server via our internal network everything works absolutely fine.

Following this, I have assigned an external IP address to our MDM server however when I try to enroll a device using the external address, the enrollment fails and the device gets stuck in the 'Pending Enrollment' folder.

So far I have tried the following to resolve on our firewall:

  1. Opening port 2465 (as per the documentation provided by Novell/MF). I have also checked that ports 80 and 443 are open.
  2. Turned the external firewall interface off completely.

Still no joy I am afraid. Am I missing more ports to open, or could the issue be elsewhere? I am merely confused as to how it works fine internally but not externally.