Hey All,

Having an issue with our Lotus Driver.

Currently throwing error: "Unable to open mail file (mail\cccy0101) from template (mail-85-test-test-trim-1.ntf). ID = 4063. Message: Database CN=prma7a/OU=Servers/O=Test!!mail-85-test-test-trim-1.ntf has not been opened yet.

This happened around the time they issued a new Template file for us. We updated the template name in the driver, and this is when everything went pear shaped.

Worked without issue beforehand.

Trace from RL:
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DirXML: [03/23/18 09:59:00.04]: TRACE: Remote Loader: Received document for subscriber channel
DirXML: [03/23/18 09:59:00.04]: TRACE: Remote Loader: Waiting for receive...
DirXML: [03/23/18 09:59:00.04]: TRACE: Notes-test: setSpecialAttrVar: attr-name="FirstName" attr-value=AaronWoodTest
DirXML: [03/23/18 09:59:00.04]: TRACE: Notes-test: setSpecialAttrVar: attr-name="LastName" attr-value=TestThree
DirXML: [03/23/18 09:59:00.04]: TRACE: Notes-test: setSpecialAttrVar: attr-name="InternetAddress" attr-value=AaronWoodTest.TestThree@test.vic.gov.au
DirXML: [03/23/18 09:59:00.04]: TRACE: Notes-test: registerNotesUser - Certifier ID File: H:\Notes\Data\IDS\Certifiers\test_Office_cert.id
DirXML: [03/23/18 09:59:00.04]: TRACE: Notes-test: registerNotesUser - is North American: false
DirXML: [03/23/18 09:59:00.04]: TRACE: Notes-test: registerNotesUser - Creating Mail File:false
DirXML: [03/23/18 09:59:00.04]: TRACE: Notes-test: registerNotesUser - Storing UserID File in Address Book: false
DirXML: [03/23/18 09:59:00.04]: TRACE: Notes-test: registerNotesUser - Updating Notes Address Book (names.nsf)true
DirXML: [03/23/18 09:59:00.04]: TRACE: Notes-test: registerNotesUser - Log File: certlog.nsf
DirXML: [03/23/18 09:59:00.05]: TRACE: Notes-test: registerNotesUser - Server Name: CN=n928/OU=Servers/O=Test
DirXML: [03/23/18 09:59:00.05]: TRACE: Notes-test: registerNotesUser - OU:
DirXML: [03/23/18 09:59:00.05]: TRACE: Notes-test: registerNotesUser - LastName: TestThree
DirXML: [03/23/18 09:59:00.05]: TRACE: Notes-test: registerNotesUser - FirstName: AaronWoodTest
DirXML: [03/23/18 09:59:00.05]: TRACE: Notes-test: registerNotesUser - MiddleInitial: null
DirXML: [03/23/18 09:59:00.05]: TRACE: Notes-test: registerNotesUser - ShortName: AaronWoodTest.TestThree
DirXML: [03/23/18 09:59:00.05]: TRACE: Notes-test: registerNotesUser - Use Certificate Authority: false
DirXML: [03/23/18 09:59:00.05]: TRACE: Notes-test: registerNotesUser - Cert ID File: H:\Notes\Data\IDS\Certifiers\Test_Office_cert.id
DirXML: [03/23/18 09:59:00.05]: TRACE: Notes-test: registerNotesUser - Certifier Pwd: <!-- content suppressed -->
DirXML: [03/23/18 09:59:00.05]: TRACE: Notes-test: registerNotesUser - ID File: H:\Notes\Data\iNotes\IDS\People\AaronWoodTestTestT hree.id
DirXML: [03/23/18 09:59:00.05]: TRACE: Notes-test: registerNotesUser - ID File Expiration Interval 10 years
DirXML: [03/23/18 09:59:00.05]: TRACE: Notes-test: registerNotesUser - ID File Expiration Date: 23/03/2028 09:59:00 AM ZE10
DirXML: [03/23/18 09:59:00.05]: TRACE: Notes-test: registerNotesUser - ID Type (int): 173
DirXML: [03/23/18 09:59:00.05]: TRACE: Notes-test: registerNotesUser - Minimum Password Length: null (6)
DirXML: [03/23/18 09:59:00.05]: TRACE: Notes-test: registerNotesUser - Sync Internet Password: true
DirXML: [03/23/18 09:59:00.05]: TRACE: Notes-test: registerNotesUser - Location: <Omitted for privacy>
DirXML: [03/23/18 09:59:00.05]: TRACE: Notes-test: registerNotesUser - Forwarding e-mail address: null
DirXML: [03/23/18 09:59:00.05]: TRACE: Notes-test: registerNotesUser - Policy Name: null
DirXML: [03/23/18 09:59:00.05]: TRACE: Notes-test: registerNotesUser - Enforce Unique Short Name: false
DirXML: [03/23/18 09:59:00.05]: TRACE: Notes-test: registerNotesUser - DO NOT create ID File: false
DirXML: [03/23/18 09:59:00.05]: TRACE: Notes-test: registerNotesUser - Create Roaming User: false
DirXML: [03/23/18 09:59:00.05]: TRACE: Notes-test: registerNotesUser - AltFullName: null
DirXML: [03/23/18 09:59:00.05]: TRACE: Notes-test: registerNotesUser - AltFullNameLanguage: null
DirXML: [03/23/18 09:59:00.05]: TRACE: Notes-test: registerNotesUser - AltOrgUnit: null
DirXML: [03/23/18 09:59:00.07]: TRACE: Notes-test: registerNotesUser - AltOrgUnitLanguage: null
DirXML: [03/23/18 09:59:00.07]: TRACE: Notes-test: registerNotesUser - SearchKey = DirXML Notes Driver AddKey = 1521759540075
DirXML: [03/23/18 09:59:00.07]: TRACE: Notes-test: registerNotesUser: checking for existence of User CN=AaronWoodTest TestThree/OU=Servers/O=Test
DirXML: [03/23/18 09:59:00.07]: TRACE: Notes-test: getUNIDVectorByNotesDN: UNID not found with query = @Matches (FullName; "CN=AaronWoodTest TestThree/OU=Servers/O=Test")
DirXML: [03/23/18 09:59:00.07]: TRACE: Notes-test: registerNotesUser: User CN=AaronWoodTest testThree/OU=Servers/O=test could not be found, continue with registration.
DirXML: [03/23/18 09:59:01.41]: TRACE: Notes-test: registerNewUser succeeded
DirXML: [03/23/18 09:59:01.43]: TRACE: Notes-test: getNABInternetPwdSecuritySetting: find Directory Profile setting for secure Internet passwords
DirXML: [03/23/18 09:59:01.43]: TRACE: Notes-test: getNABInternetPwdSecuritySetting: call db.getProfileDocCollection(directoryprofile);
DirXML: [03/23/18 09:59:01.46]: TRACE: Notes-test: getNABInternetPwdSecuritySetting: sMoreSecurePasswords value=1. DocCount=01
DirXML: [03/23/18 09:59:01.46]: TRACE: Notes-test: getNABInternetPwdSecuritySetting: setting=true. SearchCount=1
DirXML: [03/23/18 09:59:01.46]: TRACE: Notes-test: createMailFile - MailDb: mail\aacc0103
DirXML: [03/23/18 09:59:01.46]: TRACE: Notes-test: createMailFile - MailTemplate: mail-85-test-test-trim-1.ntf
DirXML: [03/23/18 09:59:01.46]: TRACE: Notes-test: createMailFile - Inherit from Mail File Template: true
DirXML: [03/23/18 09:59:01.46]: TRACE: Notes-test: createMailFile - MailPath: mail
DirXML: [03/23/18 09:59:01.46]: TRACE: Notes-test: createMailFile - MailServer: CN=prma7a/OU=Servers/O=test
DirXML: [03/23/18 09:59:01.46]: TRACE: Notes-test: createMailFile - Notes DN: CN=AaronWoodTest testThree/OU=Office/O=test
DirXML: [03/23/18 09:59:01.46]: TRACE: Notes-test: createMailFile - First Name: AaronWoodTest
DirXML: [03/23/18 09:59:01.46]: TRACE: Notes-test: createMailFile - Last Name: testThree
DirXML: [03/23/18 09:59:01.46]: TRACE: Notes-test: createMailFile - Mail File ACL Level: 6
DirXML: [03/23/18 09:59:01.46]: TRACE: Notes-test: createMailFile - Mail ACL Manager:
DirXML: [03/23/18 09:59:01.46]: TRACE: Notes-test: createMailFile - Mail ACL Manager Group:
DirXML: [03/23/18 09:59:01.46]: TRACE: Notes-test: createMailFile - Mail File Size Quota: 0
DirXML: [03/23/18 09:59:01.46]: TRACE: Notes-test: createMailFile - Mail Quota Warning Threshold: 0
DirXML: [03/23/18 09:59:02.23]: TRACE: Notes-test: createMailFile - Unable to open mail file (mail\aacc0103) from template (mail-85-test-test-trim-1.ntf). ID = 4063. Message: Database CN=prma7a/OU=Servers/O=test!!mail-85-test-test-trim-1.ntf has not been opened yet.
DirXML: [03/23/18 09:59:02.24]: TRACE: Notes-test: dbExists: calling Session.getDbDirectory() & dbDir.openDatabase()
DirXML: [03/23/18 09:59:02.41]: TRACE: Notes-test: dbExists: Unable to open database mail\aacc0103 on Domino server CN=prma7a/OU=Servers/O=test. ID = 4043. Message: Database open failed (
DirXML: [03/23/18 09:59:02.41]: TRACE: Notes-test: dbExists: Unable to open database mail\aacc0103 on Domino server CN=prma7a/OU=Servers/O=test. ID = 4043. Message: Database open failed (
DirXML: [03/23/18 09:59:02.41]: TRACE: Notes-test: createMailFile: Attempt create database replica mail\aacc0103 failed: Database CN=prma7a/OU=Servers/O=test!!mail-85-test-test-trim-1.ntf has not been opened yet (4063)