Hi , my customer has the following situation,

SSPR is meant to replace User app for password, challenge Response,

The users had registered the answers to the challenge questions in the previous version using UserApplication 4.0.2,

After migration and using the new SSPR component (IDM 4.6.2) for Forgotten Password, the component does NOT recognize the answers and the user can not change their password.

What can we do so that the SSPR recognizes the answers that were registered in the version of UserApp 4.0.2?

Any suggestions?
TIA