Most Likely the "ZENworks Update Service" on the PC is not communicating.

See - https://www.novell.com/support/kb/doc.php?id=7017627

This issue was far more common on older agents....

If ZEUS appears to be talking and the TID does not help...then you could dive deeper at the ZEUS Logs...
C:\Program Files (x86)\Novell\ZENworks\ZeUS\logs



Quote Originally Posted by dchunt View Post
I have updated my single ZCM 2017 appliance to Update 3 successfully. I then tried to push out the 2017U3 agent to a Windows 7 and Windows 10 WS. Although I set it to start at the default of 1 AM of today and to run later if it couldn't start on time, It never seemed to start. In the past, when logged into the client desktop, if I pushed out the ZCM agent, I would see the update starting in about 5 minutes. It has been a half hour and I don't see the update starting yet. I don't see the bubbles announcing the update process. I also don't see (in ZCC | System Updates) the update process proceeding.

Any thoughts?

Dan