I want to send a service request, but when I try to select an account its grayed out.

I have tried to jump into the page via my entiled partner software, and also go in via swapping to my customers software ( from my login page - I'm registered as Admin for them to)
It seems like my account is not fully registered at Microfocus, or I am not given the oportunity to create servicerequest at all.

What next ? Shall I just go on without account information - this way will have no way to backtrace my request i suppose - or do you have some good Ideas for me?