Hi,

On a few computer, we are not enable to update our ZENworks agent to 17.2. I have a novell-zenworks-updater-service-17.2.0.860.x86_64.msi Error code 1603.
I have try with quick task : Reset Device, Verify Lauch update, with no success. Any idea ?

Here's, the log from novell-zenworks-updater-service-17.2.0.860.x86_64.msi :

Property(S): SOURCEDIR = C:\Program Files (x86)\Novell\ZENworks\ZeUS\cache\ZeUSCache\75da159 bea864abf9fcb281b98914001\
Property(S): SourcedirProduct = {5855FA1D-8803-45E0-90C3-6BF74684A36A}
MSI (s) (5C:38) [10:20:30:277]: Note: 1: 1708
MSI (s) (5C:38) [10:20:30:277]: Note: 1: 2205 2: 3: Error
MSI (s) (5C:38) [10:20:30:277]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708
MSI (s) (5C:38) [10:20:30:277]: Note: 1: 2205 2: 3: Error
MSI (s) (5C:38) [10:20:30:277]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (5C:38) [10:20:30:277]: Product: ZENworks Updater Service -- Installation failed.

MSI (s) (5C:38) [10:20:30:277]: Windows Installer a install le produit. Nom du produit : ZENworks Updater Service. Version du produit : 17.2.0.860. Langue du produit : 1033. Fabricant : Novell, Inc.. Russite de linstallation ou tat derreur : 1603.

MSI (s) (5C:38) [10:20:30:277]: Deferring clean up of packages/files, if any exist
MSI (s) (5C:38) [10:20:30:277]: MainEngineThread is returning 1603
MSI (s) (5C:40) [10:20:30:277]: RESTART MANAGER: Session closed.
MSI (s) (5C:40) [10:20:30:277]: RESTART MANAGER: Session closed.
MSI (s) (5C:40) [10:20:30:277]: No System Restore sequence number for this installation.
=== Logging stopped: 2018-09-24 10:20:30 ===
MSI (s) (5C:40) [10:20:30:277]: User policy value 'DisableRollback' is 0
MSI (s) (5C:40) [10:20:30:277]: Machine policy value 'DisableRollback' is 0
MSI (s) (5C:40) [10:20:30:277]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (5C:40) [10:20:30:277]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Curr entVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (5C:40) [10:20:30:277]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Curr entVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (5C:40) [10:20:30:277]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (5C:40) [10:20:30:277]: Restoring environment variables
MSI (s) (5C:40) [10:20:30:277]: Destroying RemoteAPI object.
MSI (s) (5C:30) [10:20:30:277]: Custom Action Manager thread ending.
MSI (c) (D4:B4) [10:20:30:292]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (D4:B4) [10:20:30:292]: MainEngineThread is returning 1603
=== Verbose logging stopped: 2018-09-24 10:20:30 ===