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Thread: Filr update 3.4 og client version 3.4.2 (929) - URGENT!!

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  1. #1

    Thumbs down Filr update 3.4 og client version 3.4.2 (929) - URGENT!!

    We have recently updated our Filr appliances to version 3.4 and pushed Windows client version 3.4.2 to clients (Windows 10). Many users now experience that some folders are empty and just containing a “$Data”-file at 0kb. On the backend storage and web the folders/files looks okay. If they open files from “recently used files” in MS Word from these folders, there is no problem opening those files. If they create a new file in one of the affected folders, the file disappears! Filr console, backend storage and web is okay. Others who experiencing this behavior? This does not feel reliable at all.

  2. #2

    Re: Filr update 3.4 og client version 3.4.2 (929) - URGENT!!

    Many users also reports that filr service has stopped working og client closes after updateing the client

  3. #3
    Join Date
    Dec 2008
    Posts
    12

    Re: Filr update 3.4 og client version 3.4.2 (929) - URGENT!!

    Just for the update in the thread: Bart is working with Inge Sundby Braathen regarding this issue.

  4. #4
    Join Date
    Apr 2009
    Location
    Elburg , Nederland
    Posts
    88

    Re: Filr update 3.4 og client version 3.4.2 (929) - URGENT!!

    Any news about this issue?

  5. #5

    Re: Filr update 3.4 og client version 3.4.2 (929) - URGENT!!

    We still got the problem. To me it looks like the problem relates to a security-feature in Windows and data streams. If you transfer files from another computer or download from web, we can se a message stating that this file came from another computer and might be blocked (under general-tab, file properties). If we copy those files with this statement set into Filr, the target folder gets corrupted. If we unblock the file first and then copy the file into Filr, no problem. This is a new bug in 3.4.2 client. This is not a problem in 3.4 client.

    Last edited by ingesbraathen; 08-Nov-2018 at 12:43 PM.

  6. #6
    Join Date
    Apr 2009
    Location
    Elburg , Nederland
    Posts
    88

    Re: Filr update 3.4 og client version 3.4.2 (929) - URGENT!!

    ok thanks for the update,

    hope they fix it soon.

  7. #7
    Join Date
    Nov 2018
    Posts
    3

    Re: Filr update 3.4 og client version 3.4.2 (929) - URGENT!!

    Hi,

    Could you please provide desktop log files and also data base file for analysis?
    Path: "%localappdata%/Novell/Filr".
    It will help us in debugging the issue.

    Regards,
    Shivaji

  8. #8
    Join Date
    Feb 2017
    Posts
    8

    Re: Filr update 3.4 og client version 3.4.2 (929) - URGENT!!

    In addition to previous thread, please note that Nnw Filr 3.4.2 desktop client (929) is dependent on 6.4.2 .NET framework. Running exe file will automatically install all dependent packages. Hence it is advised to verify whether client has installed latest .NET framework or manually install before upgrading to 3.4.2 desktop client.

    Could you please perform upgrade scenario in separate windows machine manually.
    1) Have a Win 10/7 windows machine.
    2) Upgrade 3.4.2 client manually.
    3) Verify .Net framework version.
    4) Verify whether files/folder are getting listed and are accessible.
    This helps in understanding what is happening during manual upgrade. Since you have mentioned it’s a silent msi update, we are suspecting .NET framework update is getting skipped.

    Note:
    How to check the current .Net framework version? Please follow below links.
    https://help.bittitan.com/hc/en-us/a...ave-installed-
    https://docs.microsoft.com/en-us/dot...-are-installed

    Collect following information which will help us in debugging the issue.
    1) The current .NET framework version.
    2) Event viewer log.
    3) Desktop log files and also data base file for analysis - Path: "%localappdata%/Novell/Filr".

  9. #9
    Join Date
    May 2008
    Location
    Tartu, ESTONIA
    Posts
    1,943

    Re: Filr update 3.4 og client version 3.4.2 (929) - URGENT!!

    Hi!
    Same here.
    Windows 7 Pro SP1 64-bit, .NET 4.7, Filr 3.4.0.828 (working ok), trying upgrade to 3.4.2.929 silently using msi, setup log – success. After restart in log appear first ,NET Runtime Error 1026 (Application: FilrService.exe - Framework Version: v4.0.30319 - Description: The process was terminated due to an unhandled exception.) then Application Error 1000 (Faulting application name: FilrService.exe, version: 3.4.1.0, time stamp: 0x5bc85ebc - Faulting module name: FilrService.exe, version: 3.4.1.0, time stamp: 0x5bc85ebc - Exception code: 0xc0000005). On user screen appear „Filr Service has stopped working“. No knowledge about actual Filr state – meaning what was accessible if ever. Uninstalled 3.4.2 and installed 3.4.0 – everything in order again.
    Alar.

  10. #10
    Join Date
    Nov 2018
    Posts
    2

    Re: Filr update 3.4 og client version 3.4.2 (929) - URGENT!!

    Looking at .NET error 1026, it seems the .NET installation is not proper. Please re install the .NET 4.7. Also check if there is any windows update is pending for reboot.

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