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  1. #1
    Join Date
    Jan 2010
    Posts
    39

    Cannot connect to GroupWise administration to verify license

    Our GMS 18.1.0 Build: 410 has just started showing us this warning:
    "Cannot connect to GroupWise administration to verify license. Resolve connection issues within 27 days to avoid service interruption."

    Our GW system was upgraded to GW18.1 on Dec. 1st and a newly installed GMS server installed.

    I see from our GMS installation notes that we had provided a GroupWise Administrator user name "gwadmin" during the installation and its password.
    After doing so the installation reported:
    GW Admin validated successfully.
    GW license verified successfully.

    I know that the password for the user "gwadmin" has since changed, is that the problem?
    If yes, how can we now have GMS re-verify its license information by providing the valid GW Administrator credentials?

    If that's not the issue, any suggestions?

    Thanks,
    Marc

  2. #2
    probello's Avatar
    probello is offline Micro Focus Employee - Ultra Contributor
    Join Date
    Sep 2007
    Posts
    385

    Re: Cannot connect to GroupWise administration to verify license

    Ohico,

    > If that's not the issue, any suggestions?


    Please follow the steps in tid

    https://support.microfocus.com/kb/doc.php?id=7023501

    then do a reinstall.

    Thanks,

    Pam


  3. #3
    Pawel C NNTP User

    Re: Cannot connect to GroupWise administration to verify license

    W dniu 2019-01-07 o*21:32, Pam Robello pisze:
    > Ohico,
    >
    >> If that's not the issue, any suggestions?

    >
    > Please follow the steps in tid
    >
    > https://support.microfocus.com/kb/doc.php?id=7023501
    >
    > then do a reinstall.
    >
    > Thanks,
    >
    > Pam
    >


    I have the same problem. This TID didin't help for me.

    ---
    Ta wiadomość e-mail została sprawdzona pod kątem wirusów przez oprogramowanie AVG.
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  4. #4
    Join Date
    Oct 2007
    Location
    Rotterdam, NL- Originally South Africa
    Posts
    5,618

    Re: Cannot connect to GroupWise administration to verify lic

    Hi,

    From the directory where you mounted the GMS ISO... look for "validateGroupWiseAdmin.pyc"

    Then do a: python validateGroupWiseAdmin.pyc -gc [GWServer] [Port] [GWUserName] [GWPassword] [--verbose] -- that will get the GroupWise CA certificate
    Then do a: python validateGroupWiseAdmin.pyc -sl [GWServer] [Port] [GWUserName] [GWPassword] [--verbose] -- that will store the GroupWise license

    Cheers,
    Laura Buckley

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  5. #5
    probello's Avatar
    probello is offline Micro Focus Employee - Ultra Contributor
    Join Date
    Sep 2007
    Posts
    385

    Re: Cannot connect to GroupWise administration to verify license

    Pawel,

    > I have the same problem. This TID didin't help for me.


    Sadly it's likely time to open an SR.

    Pam


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