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Thread: Webaccess - change expired password (LDAP - AD)

  1. #1
    Join Date
    Oct 2018
    Posts
    21

    Webaccess - change expired password (LDAP - AD)

    Hi,

    When logging in to WebAccess with a user whos password has expired, the system tells me the password has expired but doesn't give me any option to change it.

    Is this functionality available?

    Thanks

    Mark

  2. #2
    Join Date
    Oct 2007
    Location
    Rotterdam, NL- Originally South Africa
    Posts
    5,618

    Re: Webaccess - change expired password (LDAP - AD)

    Hi Mark,

    I would first like you to confirm something for me... if a user is logged into WebAccess can they go to Options and change their password from there?

    Cheers,
    Laura Buckley

    Views/comments expressed here are entirely my own.

    If you find this post helpful and are logged into the web interface,
    please show your appreciation and click on the star below...

  3. #3
    Join Date
    Oct 2018
    Posts
    21

    Re: Webaccess - change expired password (LDAP - AD)

    Hi Laura,

    No, it tells me the password change failed:
    [D06B] LDAP password change failed. Contact your system administrator.

    Thanks

    Mark

  4. #4
    Join Date
    Oct 2007
    Location
    Rotterdam, NL- Originally South Africa
    Posts
    5,618

    Re: Webaccess - change expired password (LDAP - AD)

    Hi Mark,

    Is the changing of LDAP passwords enabled in your GroupWise system?

    GW Admin Console | System | LDAP Servers | Click on your AD system | LDAP Authentication tab | tick in "Disable LDAP Password Changing" ??

    Also, in the dim recesses of my memory, I seem to recall that unless your LDAP connection to AD is SSL'd password changes will be rejected by AD.

    Cheers,
    Laura Buckley

    Views/comments expressed here are entirely my own.

    If you find this post helpful and are logged into the web interface,
    please show your appreciation and click on the star below...

  5. #5
    Join Date
    Oct 2018
    Posts
    21

    Re: Webaccess - change expired password (LDAP - AD)

    Hi Laura,

    The tickbox is not enabled but I am not currently using SSL.

    The setup for SSL asks for a certificate to be selected. What certificate is it looking for?
    Is it a self signed cert for the GW Management server? If so, do I need to import that to my LDAP server?
    Is it a cert of the LDAP Server that I have to export and then import to the GW Management server?

    Thanks for your help

    Mark

  6. #6
    Join Date
    Oct 2007
    Location
    Rotterdam, NL- Originally South Africa
    Posts
    5,618

    Re: Webaccess - change expired password (LDAP - AD)

    Hi Mark,

    The SSL certificate is from AD.

    Cheers,
    Laura Buckley

    Views/comments expressed here are entirely my own.

    If you find this post helpful and are logged into the web interface,
    please show your appreciation and click on the star below...

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