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Thread: Tagging External(internet) received email as "External"

  1. #1
    Join Date
    Aug 2011
    Posts
    76

    Tagging External(internet) received email as "External"

    We want to add a tag "external" to emails received from outside the domain as a security measure to help users identify them and deal with them carefully.
    How can it be achieved with Secure messaging gateway being deployed in our environment alongside Groupwise 18.0.2

  2. #2

    Re: Tagging External(internet) received email as "External"

    On Mon, 28 Jan 2019 03:54:03 GMT, squadri
    <squadri@no-mx.forums.microfocus.com> wrote:

    >
    >We want to add a tag "external" to emails received from outside the
    >domain as a security measure to help users identify them and deal with
    >them carefully.
    >How can it be achieved with Secure messaging gateway being deployed in
    >our environment alongside Groupwise 18.0.2


    I have not tried it, but there is a message tag service that modifies
    the subject. Go to your Inbound Mail Filter Policy, insert the
    Message Received filter and the Message Tag service. Modify the
    Message Tag service as needed, connect them and save. That will
    affect all inbound emails. If you want to test the Message Tag
    service, you could first connect it to the Email Address filter, check
    scan recipient address, and enter a test email address within your
    organization. Then the message tag would only be applied to emails
    coming to that address. Once you have it looking the way you want,
    detach the message tag from the email address filter and attach it to
    the message received filter.

    --
    Ken
    Knowledge Partner

    Create and vote for enhancements!
    https://www.microfocus.com/products/...t-request.html

  3. #3
    Join Date
    Aug 2011
    Posts
    76

    Re: Tagging External(internet) received email as "External"

    Quote Originally Posted by ketter View Post
    On Mon, 28 Jan 2019 03:54:03 GMT, squadri
    <squadri@no-mx.forums.microfocus.com> wrote:

    >
    >We want to add a tag "external" to emails received from outside the
    >domain as a security measure to help users identify them and deal with
    >them carefully.
    >How can it be achieved with Secure messaging gateway being deployed in
    >our environment alongside Groupwise 18.0.2


    I have not tried it, but there is a message tag service that modifies
    the subject. Go to your Inbound Mail Filter Policy, insert the
    Message Received filter and the Message Tag service. Modify the
    Message Tag service as needed, connect them and save. That will
    affect all inbound emails. If you want to test the Message Tag
    service, you could first connect it to the Email Address filter, check
    scan recipient address, and enter a test email address within your
    organization. Then the message tag would only be applied to emails
    coming to that address. Once you have it looking the way you want,
    detach the message tag from the email address filter and attach it to
    the message received filter.

    --
    Ken
    Knowledge Partner

    Create and vote for enhancements!
    https://www.microfocus.com/products/...t-request.html
    Thank you for your response. I would check it out.
    However, I have another query,if you could help. In my live system, I am still running gwava 6.5 as primary server for smtp scanner with multiple domain names. I also have a secondary gwava serving wasp for webaccess scanning and gms for mobility scan. once I configure my smtp interface to SMG in live, will my webaccess and gms continue to work or stop??? Is it possible to switch only a single domain name to scan for smtp while keeping other domain names still being scanned with gwava6.5 until all testing is assured with SMG functioning??

    Can we still keep both Old gwava and new SMG running at the same time. In case if some users request for releasing some old emails from Quarantine of Gwava 6.5

  4. #4

    Re: Tagging External(internet) received email as "External"

    On Mon, 28 Jan 2019 17:24:01 GMT, squadri
    <squadri@no-mx.forums.microfocus.com> wrote:

    >
    >ketter;2494417 Wrote:
    >> On Mon, 28 Jan 2019 03:54:03 GMT, squadri
    >> <squadri@no-mx.forums.microfocus.com> wrote:
    >>
    >> >
    >> >We want to add a tag "external" to emails received from outside the
    >> >domain as a security measure to help users identify them and deal with
    >> >them carefully.
    >> >How can it be achieved with Secure messaging gateway being deployed in
    >> >our environment alongside Groupwise 18.0.2

    >>
    >> I have not tried it, but there is a message tag service that modifies
    >> the subject. Go to your Inbound Mail Filter Policy, insert the
    >> Message Received filter and the Message Tag service. Modify the
    >> Message Tag service as needed, connect them and save. That will
    >> affect all inbound emails. If you want to test the Message Tag
    >> service, you could first connect it to the Email Address filter, check
    >> scan recipient address, and enter a test email address within your
    >> organization. Then the message tag would only be applied to emails
    >> coming to that address. Once you have it looking the way you want,
    >> detach the message tag from the email address filter and attach it to
    >> the message received filter.
    >>
    >> --
    >> Ken
    >> Knowledge Partner
    >>
    >> Create and vote for enhancements!
    >> https://www.microfocus.com/products/...t-request.html

    >
    >Thank you for your response. I would check it out.
    >However, I have another query,if you could help. In my live system, I am
    >still running gwava 6.5 as primary server for smtp scanner with multiple
    >domain names. I also have a secondary gwava serving wasp for webaccess
    >scanning and gms for mobility scan. once I configure my smtp interface
    >to SMG in live, will my webaccess and gms continue to work or stop???


    I'm not using Gwava for webaccess or gms scanning, so don't hold me to
    this, but I don't think there is any technical reason why it would
    stop working.

    >Is it possible to switch only a single domain name to scan for smtp
    >while keeping other domain names still being scanned with gwava6.5 until
    >all testing is assured with SMG functioning??


    Seems possible...you would have to update your DNS records so that
    incoming email for the one domain would go to the new box and all
    other domains would stay on the old.

    >Can we still keep both Old gwava and new SMG running at the same time.
    >In case if some users request for releasing some old emails from
    >Quarantine of Gwava 6.5


    Yes, I did this without any problem.

    --
    Ken
    Knowledge Partner

    Create and vote for enhancements!
    https://www.microfocus.com/products/...t-request.html

  5. #5
    Join Date
    Aug 2011
    Posts
    76

    Re: Tagging External(internet) received email as "External"

    Quote Originally Posted by ketter View Post
    On Mon, 28 Jan 2019 03:54:03 GMT, squadri
    <squadri@no-mx.forums.microfocus.com> wrote:

    >
    >We want to add a tag "external" to emails received from outside the
    >domain as a security measure to help users identify them and deal with
    >them carefully.
    >How can it be achieved with Secure messaging gateway being deployed in
    >our environment alongside Groupwise 18.0.2


    I have not tried it, but there is a message tag service that modifies
    the subject. Go to your Inbound Mail Filter Policy, insert the
    Message Received filter and the Message Tag service. Modify the
    Message Tag service as needed, connect them and save. That will
    affect all inbound emails. If you want to test the Message Tag
    service, you could first connect it to the Email Address filter, check
    scan recipient address, and enter a test email address within your
    organization. Then the message tag would only be applied to emails
    coming to that address. Once you have it looking the way you want,
    detach the message tag from the email address filter and attach it to
    the message received filter.

    --
    Ken
    Knowledge Partner

    Create and vote for enhancements!
    https://www.microfocus.com/products/...t-request.html
    Tried your suggested solution for Messaging Tag service. It attaches tag for every inbound email. I am looking to add message tag feature to work for new inbound emails only but after subsequent reply in the email trail , the message Tag shouldn't be appearing considering the sender to be Genuine one. Is it possible to achieve it somehow using SMG. I have tested by adding message tag to Antispam component, but it doesn't seem to work that way as its apparently scanning the test email against spam signatures only thus not adding message tag

  6. #6

    Re: Tagging External(internet) received email as "External"

    On Thu, 31 Jan 2019 12:26:02 GMT, squadri
    <squadri@no-mx.forums.microfocus.com> wrote:

    >
    >ketter;2494417 Wrote:
    >> On Mon, 28 Jan 2019 03:54:03 GMT, squadri
    >> <squadri@no-mx.forums.microfocus.com> wrote:
    >>
    >> >
    >> >We want to add a tag "external" to emails received from outside the
    >> >domain as a security measure to help users identify them and deal with
    >> >them carefully.
    >> >How can it be achieved with Secure messaging gateway being deployed in
    >> >our environment alongside Groupwise 18.0.2

    >>
    >> I have not tried it, but there is a message tag service that modifies
    >> the subject. Go to your Inbound Mail Filter Policy, insert the
    >> Message Received filter and the Message Tag service. Modify the
    >> Message Tag service as needed, connect them and save. That will
    >> affect all inbound emails. If you want to test the Message Tag
    >> service, you could first connect it to the Email Address filter, check
    >> scan recipient address, and enter a test email address within your
    >> organization. Then the message tag would only be applied to emails
    >> coming to that address. Once you have it looking the way you want,
    >> detach the message tag from the email address filter and attach it to
    >> the message received filter.
    >>
    >> --
    >> Ken
    >> Knowledge Partner
    >>
    >> Create and vote for enhancements!
    >> https://www.microfocus.com/products/...t-request.html

    >
    >Tried your suggested solution for Messaging Tag service. It attaches tag
    >for every inbound email. I am looking to add message tag feature to work
    >for new inbound emails only but after subsequent reply in the email
    >trail , the message Tag shouldn't be appearing considering the sender to
    >be Genuine one. Is it possible to achieve it somehow using SMG. I have
    >tested by adding message tag to Antispam component, but it doesn't seem
    >to work that way as its apparently scanning the test email against spam
    >signatures only thus not adding message tag


    If I understand correctly, you want the following scenario...
    1. External user sends email and tag is added.
    2. Internal user replies to email (tag will still exist unless user
    manually removes it).
    3. External user replies and tag is removed.

    I'm not aware of a method to do this. SMG would need to know that the
    email in step 3 was part of the thread and not a new email. I have no
    idea what you could trigger on to do this.

    You could try contacting technical support and see if they know how to
    do this. Or you could post an enhancement request here:
    https://ideas.microfocus.com/MFI/mf-smg

    --
    Ken
    Knowledge Partner

    Create and vote for enhancements!
    https://www.microfocus.com/products/...t-request.html

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