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Thread: SUSE - SR#101215370201

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  1. #1
    ThalLimited NNTP User

    SUSE - SR#101215370201


    every possible detail and commands output were provided till 12th Feb.

    On 14th Feb we got the first diagnostics from Support, which we
    disagreed and shared the appropriate reason for not accepting their
    findings the same day(within 4 hours). Since 14th Feb, despite several
    reminders(via email and Bomgar chat) we didn't get any diagnostics
    shared by Support yet.


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    ThalLimited
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  2. #2
    Join Date
    Feb 2019
    Posts
    1

    Re: SUSE - SR#101215370201


    Another day passed without getting the diagnostics. :( :mad:


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    ThalLimited
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  3. #3
    mkrapp NNTP User

    Re: SUSE - SR#101215370201


    ThalLimited;56778 Wrote:
    > Another day passed without getting the diagnostics. :( :mad:


    As Tarik already suggested, this is the wrong place to ask for
    assistance.

    Please see: https://www.suse.com/support/handbook/ how to escalate a
    case.


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  4. #4
    Join Date
    Apr 2008
    Posts
    33

    Re: SUSE - SR#101215370201

    Please connect to SCC and ask to speak to the team coordinator or the manager.

    Regards
    Tarik

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