every possible detail and commands output were provided till 12th Feb.

On 14th Feb we got the first diagnostics from Support, which we
disagreed and shared the appropriate reason for not accepting their
findings the same day(within 4 hours). Since 14th Feb, despite several
reminders(via email and Bomgar chat) we didn't get any diagnostics
shared by Support yet.

ThalLimited's Profile: http://forums.suse.com/member.php?userid=35713
View this thread: http://forums.suse.com/showthread.php?t=13258