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Thread: Dashboard is blank

  1. #1
    Join Date
    Oct 2007
    Location
    Northeast
    Posts
    396

    Dashboard is blank

    Just patched my mobility server running SLES 12 SP3 and k Groupwise Mobiility Version: 18.1.0 Build: 410. When I login to the admin portal the dashboard is blank. No data. I can look at users, etc. but on the main dashboard nada, nothing. Anyone seen this before? It was fine all day today, just happened after tonight's patching. I think there were a few a python update in there tonight: python-base-2.7.13-28.21.1.x86_64, python-xml-2.7.13-28.21.1.x86_64, python-tk-2.7.13-28.1.x86_64, and python-2.7.13-28.21.1.x86_64. My understanding when looking at Document (5265233) this happened with GW201R2 and updating from a SLES 12 patch to a newer patch. The document provides a script to fix, but it is from 2016 and does not address/specify Groupwise 2018 Mobility.

    I also came across another document ID 7014923 that mentioned running some commands. The document says
    Situation: Dashboard is blank / empty
    Dashboard won't update
    rcgms status shows monitor as dead

    Resolution:
    The solution below will remove the database for the dsmonitor. The dsmonitor is how the dashboard gets it's information. No user information will be lost when doing this, only past notification information that was showing in the dashboard will be deleted.

    Launch a terminal session and type psql -U datasync_user datasync
    Type drop database dsmonitor; and press enter then type \q to quit psql
    Recreate the database by typing /opt/novell/datasync/update.sh and type yes or no for the next 3 prompts
    Login to webadmin to verify re-creating the database fixed the issue

    Also see TID 7018396

    Cause:
    The dsmonitor database became corrupt

    My monitor is up and alive and well, no issues using the admin portal other than seeing no data on the dash. I am reluctant to follow Doc 7014923 at this point. Is this what I should do, or is this a new "bug"?

    Anyone?

    Kind regards,

    Val Feehan
    GW 2018 & Mobility Service-Version: 18.1.0 Build: 410 on SLES 12SP3, GW Client 18.02 (Build 131493) on Windows 7 64bit; server OES 11 on SLES 11 SP3; eDirectory 9.1 on SLES12SP3 and eDirectory 8.8sp8 on SLES11 SP3

  2. #2
    Join Date
    Oct 2007
    Location
    Rotterdam, NL- Originally South Africa
    Posts
    5,618

    Re: Dashboard is blank

    Hi Val,

    Please follow this: https://download.novell.com/Download...=rII7z_6ASIk~#

    It is still relevant to GMS 18.

    BUT - please stop GMS before running the script.

    Cheers,
    Laura Buckley

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  3. #3
    Join Date
    Oct 2007
    Location
    Northeast
    Posts
    396

    Re: Dashboard is blank

    Hi Laura,

    Thanks, I did download that last night but was not sure it would work with the version of Python on the system. I will give it a go tonight. Many thanks!

    Kind regards,

    Val
    GW 2018 & Mobility Service-Version: 18.1.0 Build: 410 on SLES 12SP3, GW Client 18.02 (Build 131493) on Windows 7 64bit; server OES 11 on SLES 11 SP3; eDirectory 9.1 on SLES12SP3 and eDirectory 8.8sp8 on SLES11 SP3

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