On 10-05-2019 5:54 AM, dmolina wrote:
> Hello,
> the same happened to me, after several attempts I decided to uninstall
> everything, install it again and try the backup, it worked perfect. The
> problem was that we were updating the version and after doing it the
> backup did not work anymore.

do you recall what version your backup was taken at and the version you tried to restore it on?