Hi,

We are using IDM 4.7.1 & multi domain driver to connect multiple AD domains. From past two 2-3 days we are seeing the Remote loader stops automatically. We start the RL again & after some time it stops again . The RL is also 4.7.1.
I checked the remote loader logs with trace 10, but couldn't find any error messages, pasting below the logs
<input>
<delete src-dn="CN=el124041\0ADEL:62daf02f-8c36-42ea-ad7b-eadaec617d6f,CN=Deleted Objects,DC=am,DC=elcompanies,DC=net" event-id="MultiDomain Driver##16a1aaf59f0##0">
<association>2ff0da62368cea42ad7beadaec617d6f</association>
</delete>
</input>
</nds>
DirXML: [04/14/19 12:08:52.412]: TRACE: Remote Loader: Document sent.
DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: Publisher Modify- effectiveClassQuery dn=CN=Monfret\, Ccile,OU=Employees,OU=Users,OU=FR-Affiliate,DC=eu,DC=elcompanies,DC=net className=user
DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: accountExpires

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: c

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: cn

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: co

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: company

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: countryCode

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: department

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: description

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: directReports

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: dirxml-uACAccountDisable

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: extensionAttribute1

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: extensionAttribute10

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: extensionAttribute12

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: extensionAttribute3

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: extensionAttribute4

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: extensionAttribute6

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: extensionAttribute9

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: facsimileTelephoneNumber

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: givenName

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: homeMDB

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: l

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: logonHours

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: mail

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: manager

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: memberOf

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: middleName

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: mobile

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: msExchExtensionCustomAttribute1

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: name

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: physicalDeliveryOfficeName

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: postalCode

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: sAMAccountName

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: sn

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: st

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: streetAddress

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: telephoneNumber

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: title

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: userPrincipalName

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD] PasswordSync::getUserData()

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD] PasswordSync::getUserData().... checking that RPC Server is listening

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD] PasswordSync::getUserData().... checking that RPC Server is listening

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520] PassSyncCache::GetPwdInfoByUser()

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520] PassSyncCache::GetPwdInfoByUser() Looking for specific Username[cmonfret]

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520] GetPwdInfoByUser() - open the cache. Key = SOFTWARE\Novell\PassSync\Data\EU.ELCOMPANIES.NET

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520] GetPwdInfoByUser() - acquire the mutex.

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520] GetPwdInfoByUser() - mutex acquired.

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520] GetPwdInfoByUser() - get number of registry keys.

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520] GetPwdInfoByUser() - dwSubKeys[8] dwPrefMaxEntries[1] *lpdwResumeHandle[0] lpszUserName[cmonfret].

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520] GetPwdInfoByUser() - release the mutex.

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520] GetPwdInfoByUser() - mutex released.

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520] GetPwdInfoByUser() - close the cache.

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520] PassSyncCache::GetPwdInfoByUser() returned 0x00000002

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD] PasswordSync::getUserData() returned 0x00000002

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD] PasswordSync:ataEnum()

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD] PasswordSync:ataEnum().... checking that RPC Server is listening

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD] PasswordSync:ataEnum().... checking that RPC Server is listening

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520] PassSyncCache::GetPwdInfo()

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520] PassSyncCache::GetPwdInfo() Looking for specific Username[(null)]

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520] GetPwdInfo() - open the cache. Key = SOFTWARE\Novell\PassSync\Data\EU.ELCOMPANIES.NET

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520] GetPwdInfo() - acquire the mutex.

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520] GetPwdInfo() - mutex acquired.

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520] GetPwdInfo() - get number of registry keys.

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520] GetPwdInfo() - dwSubKeys[8] dwPrefMaxEntries[-2] *lpdwResumeHandle[0] lpszUserName[(null)].

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520] GetPwdInfo() - Query only returned 8.

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520] GetPwdInfo() - release the mutex.

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520] GetPwdInfo() - mutex released.

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD] PasswordSync:ataEnum() returned 0x00000000

DirXML: [04/14/19 12:08:52.427]: TRACE: EU: ADDriver: process object change entry
DirXML: [04/14/19 12:08:52.427]: TRACE: EU: ADDriver: Processing change from AD: isDeleted: NULL, whenCreated NULL, name NULL


any ideas what could be possible issue here

Thanks,
Pranav