Today I noticed that my mobile phone (from a company that shall remain
nameless so I don't ruin your NASCAR races) powered down when I squeezed on
the screen (ie, held it on my shoulder).

Since I have insurance on the unit through the provider, I simply took it to
the store, and asked them to fix it.

At that point, I was informed that I had corrosion on the charger terminals,
and that it was damaged beyond repair due to -- get this -- "liquid damage".

No, the unit never went to the bottom of a lake, river, toilet or beer. No,
I never spilled my coffee on it. I explained that all to the repair shop,
and they suggested two possibilities:

- Human sweat. I kid no not, human sweat. It appears as though human sweat
is too much for this until to handle. Quite frankly, this is likely the
culprit, as the phone stays in my pocket for at least 12 hours a day. If
you sweat, then your warranty is in danger.

- Rain. Yes, as it turns out, walking with you phone when it's raining is
enough to void your warranty. Obviously you don't want to be sweating in
the rain, so I wonder how the people in Daytona Beach manage to keep their
phones working.

So, the phone people offer me a "discount" on another phone -- $75 off if I
re-up my plan for another 2 years. Why would I want to sign up for more of
this level of abuse? If I can't trust them on taking care of an entry-level
phone, then why would I want to buy a new expensive phone from the same

Doesn't anyone "Get it" anymore? We used to know that, if we could afford
the "good stuff" from the name brands, we'd have virtually zero problems
with the product. Now, those very names have decided to sell us junk,
hopeing we don't notice the difference until after we pay the high prices.
Name your traditional marque of excellence, your favorite premium brand, and
it seems like they've got a line of products built by a third-party vendor
in BFE-astan, and supported by newbie techs in a new call center in a place
where English is a second language.

Now, it you'll excuse me, I need to buy another phone. I'll buy it from
eBay, and simply wait until the service contract is up. When I get the call
asking me to resubscribe, I'll ask them how much money they saved on that
phone if they have to find a new customer to replaced this very ANGRY
customer that they're losing.

Tim Wohlford